Rags Cleaning Services - House Cleaner Resume Example

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Zoey Brooks

XXXX X XXXXXXXX XXX, Tulsa, OK 74107 | (H) XXXXXXXXXXXX | XXXXXXXXXXXXXXXXXXXXX

Professional Summary

Friendly and enthusiastic individual with several years of experience in various types of customer service. Able to learn new tasks quickly and proficient in growing key customer relationships. Represent establishment with friendly, professional demeanor at all times.

Skills

Critical Thinking
Reading Comprehension

Judgment and Decision Making
Computers and Electronics

Time Management
Telecommunications

Customer and Personal Service
Active Listening

Experience

House Cleaner Nov 2013 - Apr 2014
Rags Cleaning Services Tulsa, OK

Perform or assist with cleaning duties as necessary.

Inspect work performed to ensure that it meets specifications and established standards.

Check and maintain equipment to ensure that it is in working order.

Inventory stock to ensure that supplies and equipment are available in adequate amounts.

Customer Advocate - BCBS of OK Jan 2013 - Apr 2013
Kelly Services Tulsa, OK

Updating membership information as well as verifying and quoting benefits according to member's policy.
Giving claims information and processing and adjusting claims as needed.
Mailing, faxing and emailing requested information.

Keep records of member interactions, recording details of inquiries, complaints, or comments, as well as actions taken.

Check to ensure that appropriate changes were made to resolve customers' problems.

Contact members to respond to inquiries or to notify them of claim investigation results or any planned adjustments.

Refer unresolved grievances to designated departments for further investigation.

Scanning Technician - WPX Energy Jul 2012 - Jan 2013
AcctKnowledge Tulsa, OK

Scanning of oil and gas lease documents into secure drive.
Naming files using established conventions and correct date of documents.
Performing optical character recognition on scanned documents.
Uploading documents into Electronic Well File (EWF).

Dental Assisting Intern Feb 2012 - May 2012
Morton Comprehensive Health Center Tulsa, OK

Prepare patient, sterilize or disinfect instruments, set up instrument trays, prepare materials, or assist dentist during dental procedures.

Take and record medical and dental histories and vital signs of patients.

Expose dental diagnostic x-rays.

Record treatment information in patient records.

Provide postoperative instructions prescribed by dentist.

Assist dentist in management of medical or dental emergencies.

Instruct patients in oral hygiene and plaque control programs.

Schedule appointments, prepare bills and receive payment for dental services, complete insurance forms, and maintain records, or using computer.

Photo Lab Manager Dec 2006 - Aug 2008
Reasor's Foods Tulsa, OK

Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

Solicit sales of new or additional services or products.

Create prints according to customer specifications and laboratory protocols.

Fill tanks of processing machines with solutions such as developer, dyes, stop-baths, fixers, bleaches, or washes.

Insert processed negatives and prints into envelopes for delivery to customers.

Upload digital images onto Web sites for customers.

Load digital images onto computers directly from cameras or from storage devices, such as flash memory cards or universal serial bus (USB) devices.

Maintain records, such as quantities or types of processing completed, materials used, or customer charges.

Clean or maintain photo processing or darkroom equipment, using ultrasonic equipment or cleaning and rinsing solutions..

Education

Completion Certificate: Dental Assisting May 2012 Tulsa Technology Center- Health Sciences Center Tulsa, OK

Computer Aided Drafting: Graphic Design May 2006 Central Technology Center Drumright, OK
Secretary for local chapter of SkillsUSA/VICA

High School Diploma: May 2006 Prue High School Prue, OK

Associate of Science: Business Administration- Management Tulsa Community College Tulsa, OK
Currently Attending

Certifications

Radiation Safety Permit From Oklahoma Board Of Dentistry

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House Cleaner Photo Lab Manager Cleaner

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