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Noble Management Group - Hotel Guest Service Agent Resume Example

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Audrey Patterson
  • XXXX XXXXX XXXXX, Kennesaw, GA 30144
Professional Summary
During my time as a leasing agent I was able to consistently post top
sales numbers. I contribute this is to the stong relationships I was able to
build and maintain. I have a passion for customer service and my top priority
is to exceede the expectations of each and every client. As an assistant
manager I handled the administrative tasks required to support the property manager
and the leasing office as a whole. My exceptional organizational skills allow
me to carry out my responsibilities with a high degree of efficiency. 

  • Persuasion
  • Time Management
  • Judgment and Decision Making
  • Complex Problem Solving
  • Sales and Marketing
  • Critical Thinking
  • Coordination
  • Social Perceptiveness
  • Active Listening
  • Customer and Personal Service
Hotel Guest Service Agent, 01/2011 to 05/2011
Noble Management Group, LLC Columbus, GA

  • Greet, register, and assign rooms to guests of hotel.
  • Verify customers' credit, and establish how the customer will pay for the accommodation.
  • Contact housekeeping or maintenance staff when guests report problems.
  • Issue room keys and escort instructions to bellhops.
  • Make and confirm reservations.
  • Keep records of room availability and guests' accounts, manually or using computers.
  • Perform bookkeeping activities, such as balancing accounts and conducting nightly audits.
  • Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers.
  • Compute bills, collect payments, and make change for guests.
  • Review accounts and charges with guests during the check out process.
  • Transmit and receive messages, using telephones or telephone switchboards.
  • Record guest comments or complaints, referring customers to managers as necessary.
  • Deposit guests' valuables in hotel safes or safe-deposit boxes.
  • Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.
  • Clean and maintain lobby and common areas, such as restocking supplies and watering plants.
Assistant Property Manager, 08/2007 to 10/2010
Woodruff Management Company, LLC Columbus, GA

  • Meet with prospective tenants to show properties, explain terms of occupancy, and provide information about local areas.
  • Inspect grounds, facilities, and equipment routinely to determine necessity of repairs or maintenance.
  • Investigate complaints, disturbances and violations and resolve problems following management rules and regulations.
  • Maintain records of sales, rental or usage activity, special permits issued, maintenance and operating costs, or property availability.
  • Determine and certify the eligibility of prospective tenants, following government regulations.
  • Prepare detailed budgets and financial reports for properties.
  • Market vacant space to prospective tenants through leasing agents, advertising, or other methods.
  • Review rents to ensure that they are in line with rental markets.
  • Confer with legal authorities to ensure that renting and advertising practices are not discriminatory and that properties comply with state and federal regulations.
  • Purchase building and maintenance supplies, equipment, or furniture.
  • Clean common areas, change light bulbs, and make minor property repairs.
  • Direct collection of monthly assessments, rental fees, and deposits and incurred operating expenses.
Office Assistant, 05/2003 to 07/2006
Barrett- Simpson, Inc. Phenix City, AL

  • Greet visitors and determine whether they should be given access to specific individuals.
  • Prepare invoices, reports, memos, letters, financial statements and other documents, using word processing, spreadsheets, databases and presentation software'.
  • Arrange conference, meeting, or travel reservations for office personnel.
  • Open, read, route, and distribute incoming mail or other materials and answer routine letters.
  • Order and dispense supplies.
  • Prepare and mail checks.
  • Train and assist staff with computer usage.
  • Establish work procedures or schedules and keep track of the daily work of clerical staff.
  • Filing and retrieving corporate documents, records and reports.
  • Reading and running blue prints for new construction.
Associate of Arts: Business Management, Chattahoochee Valley Community College - Russell County, AL
Bachelor of Arts: Interior Design, Chattahoochee Technical College - Marietta, GA
Member of Sigma Alpha Pi- National Society of Leadership and Success
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Resume Details

This is a real resume for a Hotel Guest Service Agent in Kennesaw, Georgia with experience working for such companies as Noble Management Group, Llc, Woodruff Management Company. This is one of the hundreds of Hotel Guest Service Agent resumes available on our site for free. Use these resumes as templates to get help creating the best Hotel Guest Service Agent resume.

Previous Companies:

  • Noble Management Group
  • LLC
  • Woodruff Management Company

Previous Job Positions:

  • Hotel Guest Service Agent
  • Assistant Property Manager
  • Office Assistant


  • Chattahoochee Valley Community College
  • Chattahoochee Technical College

Level of Education:

  • Associate of Arts
  • Bachelor of Arts

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