Portillo Restaurant Group - Hostess Resume Example

Professional Summary:

Service-oriented individual with 3 years background in customer service. Core competencies include judgement and decision making, interpersonal skills and active learning as well as excellent communication and time management skills. Handles tasks with accuracy and efficiency.

Skills:

Judgment and Decision Making
Time Management

Active Learning
Multitasking

Communication
Customer and Personal Service

Experience:

Hostess Jun 2013 －Jan 2014 Portillo Restaurant Group Naperville, IL

Greet guests and seat them at tables or in waiting areas.
Provide guests with menus.
Assign patrons to tables suitable for their needs and according to rotation so that servers receive an appropriate number of seatings.
Answer telephone calls and respond to inquiries or transfer calls.
coordinate the floor plan to assign servers to their sections
Take and prepare to-go orders.
Inspect dining and serving areas to ensure cleanliness and proper setup.
Maintain contact with kitchen staff, management, serving staff, and customers to ensure that dining details are handled properly and customers'' concerns are addressed.

Hostess Sep 2012 －Jan 2014 Marriott International Los Angeles, CA

Greet guests and seat them at tables, including directing guests to designated waiting areas
Provide food and beer menus for guests
Escort guests to tables suitable for their needs and according to the rotation of servers sections
Clear dining ware from table and thoroughly disinfect surface once guests leave
Inspect dining and serving areas to ensure cleanliness and proper setup.
Speak with patrons to ensure satisfaction with food and service, to respond to complaints, or to make conversation.
Answer telephone calls and record messages
Take and prepare to-go orders.
Constantly communicate with kitchen staff, management, serving staff, and customers to ensure that dining details are handled properly and customers'' concerns are addressed.
Inspect restrooms for cleanliness and availability of supplies and clean restrooms when necessary.

Hostess Jun 2012 －Jul 2012 Healthcare Services Group Austin, TX

Welcome guests and escort them to the appropriate assigned tables according to their specific needs, also ensuring that server sections are being properly rotated
provide menus for the guests
Converse with patrons to ensure satisfaction with food and service, or to address any concerns
Answer telephone calls and respond to inquiries or transfer calls.
Receive and record patrons'''' dining reservations.
operate Open Table
Take and prepare to-go orders.
bus tables once guests exit the establishment
maintain constant communication with the front of the house, the back of the house, management, and guests in order to meet the expectations of patrons
Inspect dining and serving areas to ensure cleanliness and proper setup.
perform restroom inspections, maintaining cleanliness and availability of supplies
Prepare floor plan for server sections