Black Rock Bar and Grill - Hostess Resume Example

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Jackson Thompson
XXXXXXXXXX XXX XXXXXXX, Milford Charter Township, MI 48381
Ph: XXXXXXXXXXXX
XXXXXXXXXXXXXXXXXX
Professional Summary

Goal-oriented and dedicated to high levels of customer satisfaction and meeting business goals to provide true hospitality. Organized and knowledgable in restaurants and sale-oriented businesses. I absolutely strive to be in hospitality business and love working with people. I feel I can make decisions that will provide the business and customers with the best service. I always am motivated to do the best I can at whatever I set my mind to do. I learn quickly and take advice to always improve my skills.

Skills
  • Active Listening
  • Persuasion
  • Critical Thinking
  • Writing
  • Management of Personnel Resources
  • Providing proper customer service and satisfaction
Experience
Hostess Jul 2015Present Black Rock Bar and Grill Novi, MI
  • Seating tables, take reservations and carry out orders over the phone, plan out seating according to reservation times.
  • Greet guests and seat them at tables or in waiting areas.
  • Provide guests with menus.
  • Answer telephone calls and respond to inquiries or transfer calls.
  • Maintain contact with kitchen staff, management, serving staff, and customers to ensure that dining details are handled properly and customers' concerns are addressed.
  • Inspect restrooms for cleanliness and availability of supplies and clean restrooms when necessary.
Waitress/Server May 2015Jul 2015 Village Bar And Kitchen Milford , MI
  • Check with customers to ensure that they are enjoying their meals and take action to correct any problems.
  • Collect payments from customers.
  • Enter orders into computers for transmittal to kitchen staff.
  • Take orders from patrons for food or beverages.
  • Prepare checks that itemize and total meal costs and sales taxes.
  • Check patrons' identification to ensure that they meet minimum age requirements for consumption of alcoholic beverages.
  • Serve food or beverages to patrons, and prepare or serve specialty dishes at tables as required.
  • Present menus to patrons and answer questions about menu items, making recommendations upon request.
  • Clean tables or counters after patrons have finished dining.
  • Prepare hot, cold, and mixed drinks for patrons, and chill bottles of wine.
  • Roll silverware, set up food stations or set up dining areas to prepare for the next shift or for large parties.
  • Inform customers of daily specials.
  • Explain how various menu items are prepared, describing ingredients and cooking methods.
  • Prepare tables for meals, including setting up items such as linens, silverware, and glassware.
  • Stock service areas with supplies such as coffee, food, tableware, and linens.
  • Remove dishes and glasses from tables or counters, take them to kitchen for cleaning.
  • Assist host or hostess by answering phones to take reservations or to-go orders, and by greeting, seating, and thanking guests.
  • Bring wine selections to tables with appropriate glasses, and pour the wines for customers.
  • Escort customers to their tables.
  • Describe and recommend wines to customers.
Sales/Front Desk Cashier Oct 2013Aug 2014 Hot Skinz Tanning Salon Highland Charter Township, MI
  • Perform payroll functions, such as maintaining timekeeping information and processing and submitting payroll.
  • Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
  • Create, maintain, and enter information into databases.
  • Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.
  • Maintain scheduling and event calendars.
  • Complete forms in accordance with company procedures.
  • Schedule and confirm appointments for clients, customers, or supervisors.
  • Receive payment by cash, check, credit cards, vouchers, or automatic debits.
  • Issue receipts, refunds, credits, or change due to customers.
  • Assist customers by providing information and resolving their complaints.
  • Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
  • Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.
  • Greet customers entering establishments.
  • Answer customers' questions, and provide information on procedures or policies.
  • Sell items to customers.
  • Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans.
  • Sort, count, and wrap currency and coins.
  • Supervise others and provide on-the-job training.
  • Compute and record totals of transactions.
  • Cash checks for customers.
Hostess May 2013Sep 2013 Highland's Comeback Inn Highland Charter Township, MI
  • Greet guests and seat them at tables or in waiting areas.
  • Provide guests with menus.
  • Assign patrons to tables suitable for their needs and according to rotation so that servers receive an appropriate number of seatings.
  • Answer telephone calls and respond to inquiries or transfer calls.
  • Take and prepare to-go orders.
  • Maintain contact with kitchen staff, management, serving staff, and customers to ensure that dining details are handled properly and customers' concerns are addressed.
  • Inspect dining and serving areas to ensure cleanliness and proper setup.
  • Receive and record patrons' dining reservations.
  • Inspect restrooms for cleanliness and availability of supplies and clean restrooms when necessary.
Hostess Jun 2012Nov 2012 Black Rock Bar and Grill Hartland, MI
Education
High School Diploma Jun 2014 Milford High School Highland Charter Township, MI
Bachelor of Science : Hospitality Services Central Michigan University Mount Pleasant, MI

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About this resume

Hostess FROM Milford Charter Township , Michigan RESUME

This is a resume for a Hostess in Milford Charter Township, Michigan with experience working for such companies as Black Rock Bar and Grill and Village Bar And Kitchen. The grade for this resume is 0 and is one of hundreds of Hostess resumes available on our site for free. Use these resumes as templates to get help creating the best Hostess resume.

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School Attended
Milford High School