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Capture Rx - Hospital Account Manager Resume Example

Aiden Jackson

Service-oriented Account Manager with a 9 year background with a High Paced 340B Pharmacy Administrator. Core competencies include problem solving, team building and customer service as well as excellent communication and time management skills. Handles tasks with accuracy and efficiency.

  • Microsoft Office (Word,Access, PowerPoint, Excel, Outlook)
  • Salesforce Systems
  • HRSA (Office of Pharmacy Affairs)
  • Rx Claim
  • Medimpact
  • NDC Input
  • HIPPA Regulations
  • Medicare D prescription coverage
  • AWP Price Schedules
  • Complex Problem Solving
  • Remote login and work from home
  • Administration and Management
  • Active Listening
  • Speaking
  • Customer and Personal Service
  • Critical Thinking
  • Active Learning
  • Judgment and Decision Making
  • Computers and Electronics
  • Operations Analysis
  • Instructing
  • Systems Analysis
  • Communications and Media
  • Telecommunications
  • Troubleshooting
Hospital Account Manager Apr 2012Dec 2014 Capture Rx San Antonio, Tx
    • Order tests that could determine the causes of product malfunctions.
    • Maintaining Capture Rx values by taking accountability for Capture Rx errors
    • Work directly with the pharmacy network managers to complete the sales process of the 340B program.
    • Create and complete contracts for all new clients of 340B
    • Worked directly with Wholesalers on resolving inventory and replenishment problems.
    • Process 340B Pharmacy Network Agreements and 340B Pharmacy Service Agreements
    • Assist clients from Clinics, Hospitals, and Pharmacies complete the Office of Pharmacy Affairs registration.
    • Handle the implementation process of all new clients.
    • Work close with pharmacies to resolve inventory issues as well as any other discrepancies.
    • Compiled all CII orders and inventory. Worked with clients on ordering and maintaining CII's.
    • Set up all Carrier links with Medimpact on all 340B Cash Cards.
    • Train clients to setup and test all 340B Cash Card programs.
    • Reorder all 340B Cash Cards for clients needing more cards.
    • Handle all costumer service issues for clients including problems with orders, inventory, replenishment, remediation.
    • Problem solve unknown issues. Research and troubleshoot problems not visible to the naked eye.
    • Order tests that could determine the causes of product malfunctions.
    • Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems
    • Obtain and examine all relevant information to assess validity of complaints and to determine possible causes.
    • Provide staff and users with assistance solving computer related problems, such as malfunctions and program problems.
Pharmacy Benefits Agent Jul 2005Apr 2012 Capture Rx San Antonio, Tx
  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Run diagnostics to ensure system is working as it should.
  • Speak with clients about system bugs and glitches. Find issues and resolve them.
  • Work with IT on technical system issues.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Determine charges for services requested, collect deposits or payments, or arrange for billing.
  • Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
  • Refer unresolved customer grievances to designated departments for further investigation.
  • Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
  • Obtain and examine all relevant information to assess validity of complaints and to determine possible causes.
  • Order tests that could determine the causes of product malfunctions.
Transcriber / Logistics Jul 2002Oct 2004 Advanced Imaging Services San Antonio, Tx
  • Return dictated reports in printed or electronic form for physician's review, signature, and corrections and for inclusion in patients' medical records.
  • Perform data entry and data retrieval services, providing data for inclusion in medical records and for transmission to physicians.
  • Review and edit transcribed reports or dictated material for spelling, grammar, clarity, consistency, and proper medical terminology.
  • Transcribe dictation for a variety of medical reports, such as patient histories, physical examinations, emergency room visits, operations, chart reviews, consultation, or discharge summaries.
  • Distinguish between homonyms and recognize inconsistencies and mistakes in medical terms, referring to dictionaries, drug references, and other sources on anatomy, physiology, and medicine.
  • Translate medical jargon and abbreviations into their expanded forms to ensure the accuracy of patient and health care facility records.
  • Produce medical reports, correspondence, records, patient-care information, statistics, medical research, and administrative material.
  • Set up and maintain medical files and databases, including records such as x-ray, lab, and procedure reports, medical histories, diagnostic workups, admission and discharge summaries, and clinical resumes.
  • Answer inquiries concerning the progress of medical cases, within the limits of confidentiality laws.
  • Review logistics performance with customers against targets, benchmarks and service agreements.
  • Provide project management services, including the provision and analysis of technical data.
  • Plan, organize, and execute logistics support activities such as maintenance planning, repair analysis, and test equipment recommendations.
  • Support the development of training materials and technical manuals.
Customer Service Agent, Earthlink Internet Provider Mar 2001May 2002 Earthling San Antonio, Tx
  • Answer Customer service 800 line Assist customers with billing problems 
  • Research customers past billing to current billing
  • Take payment for service via credit card, bank draft Send faxes to customers bank
  • Offer new upgrades and up sell premium service.
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Review insurance policy terms to determine whether a particular loss is covered by insurance.
  • Determine charges for services requested, collect deposits or payments, or arrange for billing.
  • Resolve customers' service or billing complaints by performing activities such as exchanging merchandize, refunding money, or adjusting bills.
  • Solicit sales of new or additional services or products.
  • Order tests that could determine the causes of product malfunctions.
Alamo Heights High School
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Resume Details

This is a real resume for a Hospital Account Manager in CANA, Virginia with experience working for such companies as Capture Rx, Advanced Imaging Services, Earthling. This is one of the hundreds of Hospital Account Manager resumes available on our site for free. Use these resumes as templates to get help creating the best Hospital Account Manager resume.

Previous Companies:

  • Capture Rx
  • Advanced Imaging Services
  • Earthling

Previous Job Positions:

  • Hospital Account Manager
  • Pharmacy Benefits Agent
  • Transcriber
  • Logistics
  • Customer Service Agent


  • Alamo Heights High School

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