Citi Mortgage - Homeowner Support Specialist Resume Example

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Ryan Nelson
XXXX XXXXX XXXXX XXXXX, OFallon, MO 63368
Ph: XXXXXXXXXXXX
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Summary
I have Diverse administrative and customer service skills with 20+ years experience. A well-organized, self-starter recognized for effective problem solving, ability to set priorities and coordinate multi-tasks. Particular strength as a team player, with intuitive people skills and customer-focused approach to achieving goals.Customer Service Area Management Telephone Skills Employee Relations Problem Resolution Team Player
Skills

Word, Excel, Internet, Outlook Communicator

Experience
Homeowner Support Specialist / Single Point of Contact May 2009Present Citi Mortgage OFallon, Missouri
  • Serve as a single point of contact for assigned clients throughout the Loss Mitigation treatment life cycle to include; all customer contact, document retrieval, coordination with specialty Loss Mitigation fulfillment groups/internal departments
  • Effectively managed a pipeline of 125+ default mortgage loans and its financial portfolio, for an average of $2 million monthly in recovered funds
  • Provide consistent and timely status updates on all steps of Loss Mitigation treatment processes such as modifications, short sales, forbearance, etc
  • Assess, evaluate and recommend delinquency strategies to clients for best treatment option to cure default
  • Decisions are made without management approval and worked under little to no direct supervision
Debt Collector Jan 2008Jan 2009 Client Services St Peters, Mo
  • Responsible for making phone calls to potential collectable debtors.
  • Fielding phone calls from consumers for payment option.
Jan 2006Jan 2008 Glynn Realtor / Appraisers Alton, IL
  • Residential appraisals averaging 2-4 reports weekly, 10-15 monthly
  • Responsible for viewing residential property, and giving an opinion of value 
Dispatcher / Driver Jan 1988Jan 1996 J.S. Express St Louis, Mo
  • Responsible for delivering packages for extensive customer base throughout the St Louis and St Charles metro area Area manager of St Louis and St Charles county Coordinated daily routes / deliveries for a driving staff of 150+ Forshaw of St Louis, St Louis Mo.
Retail Sales Associate / Commercial Sales Desk Jan 1986Jan 1988
  • Worked sales floor with 6 other sales representative / 25-30 employees.
  • Worked commercial sales counter working with contractors and wholesalers.
Dispatcher Serpro, Inc Maryland Heights, MO · Responsible for the routing of contract couriers through GPS system
  • Resolution of customer Service inquiries / escalations ·          Managed 40-60 employees at any given time ·          Fielded 50+ calls daily   Xw7Z!
Education
General Business Meramec Community College St Louis, Mo General Business

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About this resume

Homeowner Support Specialist FROM OFallon , Missouri RESUME

This is a resume for a Homeowner Support Specialist in OFallon, Missouri with experience working for such companies as Citi Mortgage and Client Services. The grade for this resume is 0 and is one of hundreds of Homeowner Support Specialist resumes available on our site for free. Use these resumes as templates to get help creating the best Homeowner Support Specialist resume.

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School Attended
Meramec Community College