Volunteers of America - Homeless Outreach Worker Resume Example

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Joseph Clark

XXXX X XXXXXXX XX XXX, SALT LAKE CITY, UT 84116

H: XXXXXXXXXX

XXXXXXXXXXXXXXXXXXXXXXXXX

Professional Summary

Accomplished and energetic employee with a solid history of achievement in customer service. Motivated leader with strong organizational and prioritization abilities.

Skills

Personnel and Human Resources
Customer and Personal Service

Complex Problem Solving
Active Learning

Judgment and Decision Making
Time Management

Management of Personnel Resources
Clerical

Telecommunications
Foreign Language

Experience

Homeless Outreach Worker 07/2014 to 12/2014 Volunteers of America – Salt lake City, UT

Assess patients for risk of suicide attempts.

Maintain confidentiality of records relating to clients' treatment.

Collect information about clients through interviews.

Guide clients in the development of skills or strategies for dealing with their problems.

Refer clients to community resources or to specialists as necessary.

Assist clients to apply for social services, including Food Stamps, Medicaid, and Housing.

Interpret, translate, or provide cultural mediation related to information for community members.

Interview clients individually, assessing their situations and problems, to determine what services are required to meet their needs.

Refer clients to community resources for services such as job placement, housing, and medical treatment, and provide concrete information, such as where to go and how to apply.

Intake Specialist/Detoxification Services 07/2013 to 07/2014 Volunteers of America – Salt Lake City, UT

Complete and maintain accurate records or reports regarding the patients' histories and progress, services provided, or other required information.

Participate in case conferences or staff meetings.

Coordinate counseling efforts with mental health professionals or other health professionals, such as doctors, nurses, or social workers.

Assess individuals' degree of drug dependency by collecting and analyzing urine samples.

Attend training sessions to increase knowledge and skills.

Intervene as an advocate for clients to resolve emergency problems in crisis situations.

Provide clients or family members with information about addiction issues and about available services or programs.

Educated family members to assist them in understanding, dealing with, and supporting clients.

Prepare and administer medications as directed by a physician.

Answer telephones and direct calls to appropriate staff.

Receptionist 04/2012 to 01/2013 Fourth Street Clinic – Salt Lake City, UT

Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.

File and maintain records.

Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided.

Collect, sort, distribute, or prepare mail, messages, or courier deliveries.

Perform duties, such as, straightening magazines to maintain lobby or reception area.

Create, maintain, and enter information into databases.

Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.

Complete forms in accordance with company procedures.

Schedule and confirm appointments for providers or supervisors.

Operate electronic mail systems and coordinate the flow of information, internally or with other organizations.

Conduct searches to find needed information, using such sources as the Internet.

Loan Officers 11/2008 to 07/2009 Buckeye Checksmart – Salt Lake City, UT

Cash checks and pay out money after verifying that signatures are correct, that written and numerical amounts agree, and that accounts have sufficient funds.

Balance currency, coin, and checks in cash drawers at ends of shifts, and calculate daily transactions using computers, calculators, or adding machines.

Enter customers' transactions into computers to record transactions and issue computer-generated receipts.

Examine checks for endorsements and to verify other information such as dates, bank names, identification of the persons receiving payments and the legality of the documents.

Process and maintain records of customer loans.

Identify transaction mistakes when debits and credits do not balance.

Analyze applicants' financial status, credit, and property evaluations to determine feasibility of granting loans.

Review loan agreements to ensure that they are complete and accurate according to policy.

Negotiate payment arrangements with customers who have delinquent loans.

Education