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Supportcom - Home Support Specialist Resume Example

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Scarlett Watson
XXX XXXXXXX XXX XXX XX, Riverdale, GA 30274
XXXXXXXXXXXXXXXX
Ph: XXXXXXXXXX
Summary

Service-oriented Technical Support with 10 years background in Call Center environment. Core competencies include listening carefully, examining issue and probing  the problem as well as excellent communication and time management skills. Handles tasks with accuracy and efficiency.

Seasoned Supervisor in Warehouse work with more than 8 years of experience in fast-paced factory. Excellent quick thinking and safety skills. Track record of achieving exceptional results in packing Bounty Paper Towel and Charmin Tissue for shipping.

Skills
  • Fully equipped Home Office (multiple monitors and dedicated internet) . Experience troubleshooting Outlook in Microsoft exchange, browser, wireless gateways, routers, modems, LAN & WAN, Adobe, JavaScript, Apache, MySDL, NIC Card and DNS. Knowledge Cloud services. Installing and setting up wireless gateways, router, modems, anti-virus, male ware, and Ethernet cables. Configuring Outlook in Microsoft exchange, miscong, TCP/IP, DNS Flush. ectComputers and Electronics
  • Critical Thinking
  • Active Listening
  • Programming
  • Active Learning
  • Time Management
  • Speaking
  • Negotiation
  • Production and Processing
Experience
Home Support Specialist, Jan 2010Present Support.com
  • Troubleshoot customer issue with client equipment including modem, wireless gateway, routers, and emta.
  • Installing and uninstalling programs.
  • Configuring Outlook Microsoft Exchange.
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
  • Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
  • Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
  • Develop training materials and procedures, or train users in the proper use of hardware or software.
  • Modify and customize commercial programs for internal needs.
Technical Support Engineer, Jan 2005Jan 2009 CallTech Communications
  • Configuring Outlook in Microsoft Exchange.
  • Knowledge of DNS.Troubleshoot customer issue with client equipment including modem, wireless gateway, routers, and emta.
  • Installing and uninstalling programs.
  • Setting up multiple computer on wireless network.
  • Taking remote access in customer modem.
  • Running Ping test.
  • Resetting customer signal to modem.
  • Assist customers with billing inquiries when needed and some up sell for outdated equipment.
  • Store, retrieve, and manipulate data for analysis of system capabilities and requirements.
  • Consult with customers or other departments on project status, proposals, or technical issues, such as software system design or maintenance.
Supervisor/Quality Control Leader, Jun 1997Feb 2006 Walker Group, ALBANY, GA
  • Oversee activities directly related to making products or providing services.
  • Direct and coordinate activities of businesses or departments concerned with the production, pricing, sales, or distribution of products.
  • Manage staff, preparing work schedules and assigning specific duties.
  • Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes.
Education
Computer Information Technology, Dec 2015 Ivy Technical College Computer Information Technology
High School Diploma , Jan 1998 Monroe Comprehensive High School
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Resume Details

This is a real resume for a Home Support Specialist in Riverdale, Georgia with experience working for such companies as Supportcom, Calltech Communications, Walker Group. This is one of the hundreds of Home Support Specialist resumes available on our site for free. Use these resumes as templates to get help creating the best Home Support Specialist resume.

Previous Companies:

  • Supportcom
  • CallTech Communications
  • Walker Group

Previous Job Positions:

  • Home Support Specialist
  • Technical Support Engineer
  • Supervisor
  • Quality Control Leader

Schools:

  • Ivy Technical College
  • Monroe Comprehensive High School

Level of Education:

  • High School Diploma

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