Home Operations Manager
Mar 2012 －Present
Perform sales floor work, such as:
Customer:Greeting or assisting customers, stocking shelves, or taking inventory.
Participate in the interview process, train and develop new hires and oversee those personnel processes.
Establish and implement departmental goals, objectives, and procedures, conferring with upper management and associates as necessary.
Direct and coordinate night loads by managing crew, freight, keeping bay's clean and organized, and call backs.
Manage staff and assign specific duties and oversee associate performance.
Review financial statements, sales and activity reports and other performance data to measure productivity and goal achievement to determine program improvement.
Oversee the cleanliness and organization of fuel center.
Home Relief Manager
Sep 2011 －Mar 2012
Participated in resets.
Over night loads to ensure freight was processed in timely manner.
Over saw inventory program when scheduled.
Garden center back up manager was part of this job.
Participated in a number of duties such as scan outs, adjustments, call backs, and REQ's.
Aug 2010 －Aug 2011
Ensured only top quality product was out on shelves.
Engaged the 7/7 rule (engage every person within 7 seconds and with 7')
Unloaded trucks and rotated cooler stock to ensure proper rotation and sell through.
ERB the produce department to ensure top quality.
Mar 2009 －Aug 2010
Managed and oversaw the work performance of deli staff.
Ordered supplies and equipment for deli.
Monitored food preparation methods, portion sizes, and ensured that food was prepared and presented in an acceptable manner.
Counted money and made bank deposits.
Made work schedule for deli staff.
Maintained food equipment and kept inventory records.
Established standards for personnel performance and customer service.
Feb 2008 －Mar 2009
Attended and made power point presentations at corporate meetings and events to build team work and promote enthusiasm.
Completed and maintained records such as state-required documents, product inventories, planograms, set to standard, and resets.
Directed and supervised and evaluated the work performance and duties of all 35 employees of the store.
Made and explained goals , policies, and procedures to staff members.
Identified skill development for staff.
interviewed and hired new employees.
Responded to customer complaints, legal inquiries, payment negotiations, or other post-service matters.
Reviewed financial statements, sales or activity reports, or other performance data to identify opportunities for cost reduction or service improvements.
Scheduled work hours for all staff.
Aug 2005 －Nov 2008
Ordered on-hand inventory.
Scanned outs to ensure less than 30 holes in the store.
Checked in new freight.
ensured that sets were done correctly