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DC College Access Program - High School College Advisor Resume Example

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Henry Hernandez
XXXX XXXXXXXX XXX , South Euclid , OH 44121
Home: XXXXX XXXXXXXX - XXXXXXXXXXXXXXXXXXX
Summary
My goal is to acquire a challenging position with an organization that can best utilize my skills and training, as well as gain further experience while enhancing the organization's success and reputation.
Skills
  • Excellent interpersonal and communication skills
  • Active Listening
  • Critical Thinking
  • Clerical
  • Time Management
  • Computers and Electronics
Experience
01/2014 to Present
High School College Advisor DC College Access Program
  •  Advise and assist students and parents with transitioning from high school to post secondary. Manage appropriate database and information systems to streamline the distribution of information relevant to the college admission process. Coordinate college representatives visits as wells as organize college fairs and tours. Facilitate student and parent meetings relevant to financial aid and grants. Establish relationships and network with other professionals in the field. Build relationships with students, staff and families by ensuring confidentiality in all personal matter
08/2011 to 08/2012
Counseling intern Washington Math Science and Technology
07/2010 to 07/2012
Guidance Counselor Washington Math Science and Technology
  • Collaborated with school authorities and personnel, suggesting new approaches improvements. Assisted  students in defining a career path towards an established future. Guided students on various academic opportunities that could benefit them.  Closely monitored student records to identify any discrepancies and made corrections. Analyzed students' progress reports and report cards as generated. Monitored very closely students' overall progress throughout the academic year.
10/2008 to 07/2010
Counseling Secretary/Records Coordinator
  • Provided the counseling department with the highest level of administrative support including filing, faxing, etc. Courteously greeted visitors in the reception area. Responded to a high-volume of client and colleague email requests. Monitored office inventory, ordering supplies as needed. Answered a variety of  calls on a multi-line phone system. Transferred incoming calls to the appropriate department with accuracy and speed. Managed a database containing student academic records and identified any discrepancies and made corrections. Monitored grades transferred, credits and transcript processing. Assisted with auditing of student records to confirm completion of course work/academic year. 
08/2005 to 05/2008
Client Service Representative Hyatt Legal Plans - Cleveland, OH
  • Processed numerous inbound and outbound calls dealing with questions, complaints, and billing inquiries. Processed inquiries from plan members and providers regarding eligibility, benefits, claims & appeals. Prepared multiple inquiries concerning legal representations & attorney referrals. Handled customers questions and concerns in a timely manner with professionalism. Communicated and coordinated with internal departments as necessary. Handled and maintained confidential information pertaining to attorneys and clients. Effectively contributed in various aspects of client relations including legal plan enrollment.
11/1999 to 08/2005
Customer Support-Cashier Euclid Square Shell - Euclid , OH
      • Served as key holder, opening and closing the store, reviewing cash drawers, and handling deposits. Set up and arranged store displays. Communicated store specials, sales, and promotional offers to customers as they arrived. Provided outstanding customer service to all guests, acting as a friendly brand ambassador. Performed periodic inventory checks and cycle-counts to maintain accurate stock records.
06/1997 to 11/1999
Customer Service Representatives Rainbow Clothing - Euclid, OH
      • Sold retail merchandise to customers with a specialization in women's apparel. Launched sales initiatives with a focus on securing return business. Increased revenue by up-selling additional products at the register. Arranged products according to corporate store plans. Promptly and accurately processed customer payments. Responded to and resolved customer complaints. Referred customers to other store locations when products were out of stock. Adapted sales pitch to a wide range of customer tastes. Worked with a team to maintain and keep store in order.

Education
08/2012
Master of Arts: Professional Counseling
Trinity Washington University - Washington, Washington DC
12/2004
Bachelor of Arts: Communication
Cleveland State University - Cleveland, OH
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Resume Details

This is a real resume for a High School College Advisor in South Euclid, Ohio with experience working for such companies as Dc College Access Program, Washington Math Science And Technology, Hyatt Legal Plans. This is one of the hundreds of High School College Advisor resumes available on our site for free. Use these resumes as templates to get help creating the best High School College Advisor resume.

Previous Companies:

  • DC College Access Program
  • Washington Math Science and Technology
  • Hyatt Legal Plans

Previous Job Positions:

  • High School College Advisor
  • Counseling intern
  • Guidance Counselor
  • Counseling Secretary
  • Records Coordinator

Schools:

  • Trinity Washington University
  • Cleveland State University

Level of Education:

  • Master of Arts
  • Bachelor of Arts

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