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University of Michigan Health System - Help Desk Support Specialist Resume Example

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Aiden Jackson
I'm an enthusiastic, reliable, detail-oriented, and customer first individual. I have 5 years of SQL server experience, built Windows 2008 Server environments, and experience troubleshooting numerous software apps, networking and hardware issues. I also have 10 years' experience troubleshooting and administering MAC OS and Windows OS. This past winter I was able to attain my BAS and graduated Magna Cum Laude. This was all accomplished while being employed full time, maintaining a healthy home life, and the most fulfilling moment in my educational and professional career. I feel that I can bring this work ethic, determination, and focus to your open position. Currently, in my position as a Help Desk Support Specialist at the University of Michigan Health System, I wear many hats. We maintain relationships across the institution with physicians, nurses, IT staff, and patients. Within these relationships we're able to maintain the integrity of our software, Centricity, and the end users ability to chart sensitive patient data. To build upon my education credentials and experience, I'm looking to grow as a person. I look forward to hearing from you to set up an interview. I can be reached at 734-717-8409 any time after 3pm. Thank you for your time and consideration.
  • Customer and Personal Service Service Orientation Critical Thinking Social Perceptiveness Time Management Computers and Electronics Troubleshooting Installation
Help Desk Support Specialist, Anesthesiology Jul 2010Present University of Michigan Health System Ann Arbor, MI
  • Provide tier 1 and 2 support through pager coverage, phone, email, Lync, and face to face Daily support of software, hardware, and networking issues on inpatient units and operating rooms in all hospitals Configure medical devices for use in all operating rooms Maintain Centricity database through SQL Server Management Studio Install, setup, configure, and maintain Windows Server.
Administrative Assistant Sep 2007Jul 2010
  • Develop, maintain, adjust nursing and ancillary schedules Maintain integrity of One-staff and payroll information Database entry into Excel Provide superior customer service to UMHS inpatient Units Lead Administrative Assistant for Medical Acute Care Cluster.
Inpatient Unit Clerk Oct 2006Sep 2007 Central Staffing Resource
  • Admit, transfer, and discharge patients Process written physician orders Enter patient information into Windows Databases Troubleshoot computers, copiers, and printers for evening staff Assist patients, physicians, nurses, and fellow staff Provide superior customer service to both internal and external customers 04/00-10/06, General Clinical Research Center, Inpatient Unit Clerk Responsibilities: Admit, transfer, and discharge patients Process written physician orders Maintain census records Enter patient information into IMac and Windows Databases Troubleshoot computers, copiers, and printers for evening staff Assist patients, physicians, nurses, and fellow staff Provide superior customer service to both internal and external customers.
Outpatient Clerk III Apr 1998Apr 2000
  • Scheduled appointments determining sub-specialty based on diagnosis and urgency Scheduled appointments in other clinics Ordered test and procedures Processed patient bills and medical records Greeted and assisted patients when checking in out of their appointments Assisted patients, physicians, nurses and clerical staff in any way possible Possessed outstanding guest relations More job history and references Available upon Request.
Bachelor of Applied Science : Computer Information Systems Technology Jan 2015 Siena Heights University Adrian, MI Computer Information Systems Technology
Associate of Applied Science : Microcomputer Systems Support Jan 2006 Washtenaw Community College Ann Arbor, MI Microcomputer Systems Support
Computer Systems Technology Certificate. Jan 2001 Washtenaw Community College Ann Arbor, MI
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Resume Details

This is a real resume for a Help Desk Support Specialist in PELHAM, New York with experience working for such companies as University Of Michigan Health System, Central Staffing Resource. This is one of the hundreds of Help Desk Support Specialist resumes available on our site for free. Use these resumes as templates to get help creating the best Help Desk Support Specialist resume.

Previous Companies:

  • University of Michigan Health System
  • Central Staffing Resource

Previous Job Positions:

  • Help Desk Support Specialist
  • Anesthesiology
  • Administrative Assistant
  • Inpatient Unit Clerk
  • Outpatient Clerk III


  • Siena Heights University
  • Washtenaw Community College

Level of Education:

  • Bachelor of Applied Science
  • Associate of Applied Science
  • Computer Systems Technology Certificate.

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