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Chi St Lukes Health Baylor St Lukes Medical Center - Help Desk Analyst Resume Example

Eshul A. Rcduhuohy
XXXX XXXX XXXXXXXXXX XX, Spring, TX 77373
Home: XXXXXXXX
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Summary
Computer Operations professional with thirty plus years diversified experience in the oil and gas industry, and Health Care Industry. Background includes Help Desk, Network Operations, Mainframe Operations, Desktop Support and training. Recognize for strong problem solving and analytical skills.
Skills
  • Complex Problem Solving
  • Judgment and Decision Making
  • Monitoring
  • Troubleshooting
  • Systems Evaluation
  • Installation
  • Instructing
Experience
Help Desk Analyst 01/2007 to Current
CHI ST. Luke's Health - Baylor St. Luke's Medical Center - Houston, TX
  • Provides first level support for inbound incidents and Service Requests from end users and client IT staff.
  • Diagnose and resolve computer related issues for business customers using Windows and other enterprise related Software and operating systems.
  • Support our managed services offerings such as Hosted Exchange, , Network Monitoring and Backup Administrations.
  • Bring problems to quick and stable resolution.
  • Troubleshoot and resolve Operating System, MS Office, Printer, Mobile, Backup, Connectivity and other common IT issues that may arise.
  • Coordinate hardware break-fix process.
  • Maintain strict security standards and detailed logs of events.
  • Provide status reports to Manager with duties achieved over specific timeframes.Escalate and remediate customer reported issues.Identify and escalate system issues.
Computer Operator 01/2006 to 01/2007
Grocers Supply Inc - Houston, TX
  • Enters commands, presses buttons and flips switches on computer and peripheral equipment such as tape drive, printer, data communications equipment, and plotter, to integrate and operate equipment
  • Loads peripheral equipment with selected materials such as tapes and printer paper for operating runs, or oversees loading of peripheral equipment by peripheral equipment operators
  • Enters commands to clear computer system and start operation
  • Observes peripheral equipment and error messages displayed on monitor of terminal to detect faulty output or machine stoppage
  • Enters commands to correct error or stoppage and resume operations
  • Notifies supervisor of errors or equipment stoppageClears equipment at end of operating run and reviews schedule to determine next assignment
  • Records issues/problems and actions taken to correctAnswers telephone calls to assist computer users encountering problems
  • Assists workers in classifying, cataloging and maintaining tapes
  • Performs batch processing reports as necessary
First Call Factor It Support, Contractor 01/2003 to 01/2006
Hewlett Packard - Houston, TX
  • Provide 1st and 2nd level IT support service, using a professional approach with excellent, proficient telephone techniques and high quality communication through effective, practiced customer service skills.
  • Utilize a wide range of technological tools to investigate, diagnose and fix to a defined service level target, or where appropriate, escalate technical issues to the appropriate team(s).
  • Troubleshoot software-related problems, and other computer related peripherals issue.
  • WIN 2K / XP / WIN 2K3, Proliant / Desktop / Printer, In-house Application ITRACK, Remedy / Escalation to second / third level Support.
Computer Operator 01/1981 to 01/2003
Michel Energy Corp - The Woodlands, Texas
  • Performed the supervisory duties in the absence of management personnel.
  •  Commended by management as most knowledgeable and efficient operator among nine staff members 3) Oversaw the operation and maintenance of IBM 309x Series Mainframe and Peripherals.
  • Operated MVS/XA, JES2/JES3 Operating System and Tape Management Operations.
  • Perform system backups on various servers daily, weekly and monthly.   
  • Ran various reports for management using TMS utility Program.
  • Manage tape database for on site and off-site storage.
Education
Houston Community College Houston, Texas
Associate of Applied Science: Mainframe
Massey Business College Houston, Texas
Diploma:
Business Computer Programming.:
University of Sylhet Sylhet
Completed Approx 2 Years of Curriculum in Bachelor of Science:
Certifications
Customer Service Complex Problem SolvingComputer Operation Monitoring Judgment and Decision Making
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Resume Details

This is a real resume for a Help Desk Analyst in Spring, Texas with experience working for such companies as Chi St Lukes Health Baylor St Lukes Medical Center, Grocers Supply Inc, Hewlett Packard. This is one of the hundreds of Help Desk Analyst resumes available on our site for free. Use these resumes as templates to get help creating the best Help Desk Analyst resume.

Previous Companies:

  • CHI ST Lukes Health Baylor St Lukes Medical Center
  • Grocers Supply Inc
  • Hewlett Packard

Previous Job Positions:

  • Help Desk Analyst
  • Computer Operator
  • Contractor

Schools:

  • Houston Community College
  • Massey Business College
  • University of Sylhet

Level of Education:

  • Associate of Applied Science
  • Diploma
  • Business Computer Programming.
  • Completed Approx 2 Years of Curriculum in Bachelor of Science

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