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Customer Service Representative - Health Net Resume Example

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Ethan Davis
XXXX XXXXXX XXXXX, Sacramento, CA 95815
Ph: XXXXXXXXXXXX
XXXXXXXXXXXXXXXXXXXX
Objective
To obtain a position that will allow me to grow professionally and personally. Seeking a role of increased responsibility and authority.
Experience
Health Net Aug 2014－Present Customer Service Representative － Sacramento, CA
  • Responding to telephone inquiries and complaints
  • Gathering information
  • Researching/resolving inquires in a timely manner
  • Documenting each calls using company program
  • Escalating inquiries to the appropriate staff as required
  • Providing providers with claim status and members eligibility
  • Asisting members' with primary care physician changes.
  • Understanding the importance of the HIPAA compliance and making sure to verify HIPAA with each caller
Road Dog Drivers/Strataforce Apr 2013－Apr 2014 Dispatcher/Drivers' Credentials － Sacramento, CA
  • Answering phones
  • Credentialing files and making sure drivers pass minimum requirements.
  • Sending drivers out for pre-employment and random drug testing
  • Running drivers' background checks and DMV pull
  • Maintaining drivers qualifications file
  • Supplying incoming employment verification for other companies
  • Interviewing drivers
  • Dispatching drivers out to their assignments and organizing each drivers' work schedule
  • Making sure their assignments don't interfere with the hours of service (aka DOT regulations)
California Charter School Association Jun 2013－Aug 2013 Outbound Call Representative － Sacramento, CA
  • Answering multi-line phones professionally
  • Answering requires and questions
  • Data-entry/keyboard skills
  • Researching
  • Attention to detail
  • Following-up on initial contacts
  • Maintain records of accounts
Education
Hiram W. Johnson High School － Sacramento, CA
Sacramento City College － Sacramento, CA
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Resume Details

This is a real resume for a Health Net in Sacramento, California with experience working for such companies as Customer Service Representative, Dispatcher, Drivers Credentials. This is one of the hundreds of Health Net resumes available on our site for free. Use these resumes as templates to get help creating the best Health Net resume.

Previous Companies:

  • Customer Service Representative
  • Dispatcher
  • Drivers Credentials

Previous Job Positions:

  • Health Net
  • Road Dog Drivers
  • Strataforce
  • California Charter School Association

Schools:

  • Hiram W. Johnson High School
  • Sacramento City College

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