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Planned Parenthood - Health Care Assistant Resume Example

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Scarlett Watson
Professional Summary

Goal-oriented customer care agent dedicated to high levels of customer satisfaction and meeting aggressive business goals. Industrious and resilient with specialized knowledge in direct sales and patient registration.

  • Skilled Researcher
  • Strong PC proficiency
  • Troubleshooting
  • Customer and Personal Service
  • Administration and Management
  • Complex Problem Solving
  • Systems Evaluation
Health Care Assistant May 2014May 2015 Planned Parenthood Pittsburgh, PA
  • Maintained records of patient care, condition, progress, or problems to report and discuss observations with supervisor or case manager.
  • Maintained updated client records with plans, notes, appropriate forms, or related information.
  • Verified insurance and benefits including eligibility verification for family practice services, procedures, and vaccinations. 
  • Created a streamlined system to enroll uninsured or non-family planning covered patients in "Select Plan for Women and inform them about "Health PA" program as well as other medical assistance options. 
  • Added charges and appropriate diagnosis codes to determine collection of co-pays and contracted co-insurances as well as rectify past due balances and post payments to patient accounts. 
  • Provided billing quotes for self-pay patients based on pre-determined sliding fee scale and balanced ledger/end of day batch.
  • Requested outside medical records to update patient's Electronic Healthcare Records through the NextGen system and paper chart. 
  • Operated multi-line phone system, sorted and distributed mail, and operated multi-functional copy unit. 
  • Utilized Microsoft Office and Google applications to correspond inter-office as well as with patients.
Co-Manager Dec 2013May 2014 Ann Taylor Loft Pittsburgh, PA
  • Created and implemented incentivized programs for sales associates to increase new credit card goals by 50%.
  • Directed, coordinated, and reviewed activities in sales and service accounting and in receiving and shipping operations.
  • Hired, trained, and evaluated personnel in sales or marketing establishments.
  • Designed, implemented, and evaluated staff training and development programs, customer service initiatives, and performance measurement criteria.
  • Examined merchandise to ensure that it is correctly priced and displayed and planned and coordinated advertising campaigns and sales promotions.
  • Monitored and analyzed sales records and trendsto anticipate consumer buying patterns and determine what the company will sell and how much inventory is needed.
  • Set or recommend mark-up rates, mark-down rates, and selling prices for merchandise.
Sales Lead Nov 2012Dec 2013 Ann Taylor Loft Pittsburgh, PA
  • Provided customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
  • Conferred with company officials to develop methods and procedures to increase sales, expand markets, and promoted business.
  • Monitored sales staff performance to ensure that goals are met.
  • Prepared sales and inventory reports for management and budget departments.
  • Planned and prepared work schedules, and assign employees to specific duties.
  • Set mark-up rates, mark-down rates, and selling prices for merchandise.
  • Coordinated or performed activities associated with shipping, receiving, distribution, or transportation.
Bachelor of Arts: Pscychology Apr 2007 Chatham University Pittsburgh, PA
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Resume Details

This is a real resume for a Health Care Assistant in Pittsburgh, Pennsylvania with experience working for such companies as Planned Parenthood, Ann Taylor Loft. This is one of the hundreds of Health Care Assistant resumes available on our site for free. Use these resumes as templates to get help creating the best Health Care Assistant resume.

Previous Companies:

  • Planned Parenthood
  • Ann Taylor Loft

Previous Job Positions:

  • Health Care Assistant
  • Co Manager
  • Sales Lead


  • Chatham University

Level of Education:

  • Bachelor of Arts

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