Rise Services Inc - HCBS Coordinator Resume Example

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XXXX X XXXXX XX, GRAND CANE, LA 71032

Ph: XXXXXXXXXXXX

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Camila Foster

Summary:

Accomplished and energetic leader /community organizer with a solid history of achievement in development and implementation of community programs and collaborative relationships detail oriented, strategic plans
Motivated leader and with strong organizational skills, prioritization on professional abilities, dedicated to high levels of customer satisfaction and meeting aggressive business goals.
Areas of expertise include conflict resolution ,criminal justice system and behavioral health / human services, motivational interviewing and emotional intelligence.

Skills:

Customer and Personal Service
Active Listening

Coordination
Speaking

Service Orientation
Monitoring

Time Management
Management of Personnel Resources

Administration and Management
Learning Strategies

Law and Government
Operation Monitoring

Experience:

HCBS Coordinator Feb 2015 －Present Rise Services Inc Glendale, AZ

Supervision of service providers for a nonprofit organization that specializes in human services support for children and adults with developmental and other disabilities, children with mental health challenges, and aging adults.
Responsible for the management and support of our HCBS/Managed Care programs by implementing the RISE mission, vision and values, making a positive impact on the support and running of these programs Supervising Direct Support Professional (DSP) staff in the home Establish partnerships with RISE customers i.e.
clients, families/guardians and funding agencies Overseeing and managing details of company and program records Complete and maintain payroll and billing documentation accurately and within designated time frames Ensuring programs meet licensing/survey requirements and contractual compliance.

Recreational Assistant Nov 2013 －Jul 2014 City of Avondale Avondale, AZ Representative to the public at large and registered in the city of Avondale parks and libraries
Assisting registered athletic teams with filed assignment per reservations for scheduled daily events.assistance to the public

Enforce rules and regulations of recreational facilities to maintain discipline and ensure safety of the park sand libraries

Administer first aid according to prescribed procedures, and notify emergency medical personnel when necessary.

Greet new arrivals to activities, introducing them to other participants, explaining facility rules, and encouraging participation.providing to directions to other city park locations.

Shelter Manager Oct 2013 －Jul 2014 Family Support Resources Phoenix, AZ

Planning and evaluating client intake needs Determining objectives and strategies with CPS; sets priorities for placement care.
Monitors, mentor evaluates the progress and outcomes of all clients In care and maintain the orderly operation of the property.
Anticipates potential threats and deescalate potential problems for the clients and the organization.
Participate in Child and Family Team Meetings, Team Decision Making Meetings.
Communicate effectively with Child Protective Services, Clinical therapist and medical professionals.
Complete written monthly reports to communicate the progress of the clients in care.
Clarifies behavioral information as needed; facilitates exchange of ideas and fosters an atmosphere of open communication with staff and clients.
Medication Ordering monitoring for all clients in care.
Insure compliance with all federal and state child welfare guidelines.
Recognize staffing issues filling staffing needs and advise management of possible solutions * Conduct Quality assurance inspections of the home to ensure state licensing compliance.

Group Home Manager Apr 2013 －Sep 2013 Back To Life INC Phoenix, AZ

Develop and maintain positive relationships with all clients, and provide positive leadership, and resources.
Over sight of planning the delivery of all therapeutic treatment services for clients in a substance abuse treatment facility each month e.g.
substance abuse, individual counseling, life skills Enroll clients is school and monitor educational progress in all extracurricular activities Follows agency and licensing authority procedures for ordering ,recording.
medication monitoring of all clients.
Maintains client records in a prompt and legible manner attends and pertiscipates in all CFT, ,MDT mandatory monthly clinical meetings and facilitates staff meetings.
Review and forward all incident reports to OBHL and administration / funding agency Oversee 7staff members and maintain company guidelines Process time and attendance payroll records for staff Conduct Quality assurance inspections of the home to ensure licensing compliance.

Group Home Manager Jan 2013 －May 2013 Sun Shine Residential Homes Glendale, AZ

Planning and evaluating: Determining objectives and strategies; sets priorities; determines resource requirements; coordinates with other parts of the organization to accomplish goals; monitors and evaluates the progress and outcomes of the plant operation.
Anticipates potential threats and deescalate potential problems for the organization.
Participate in Child and Family Team Meetings, Team Decision Making Meetings.
Communicate effectively with Child Protective Services, Clinical therapist and medical professionals.
Complete written monthly reports to communicate the progress of the clients in care.
Clarifies behavioral information as needed; facilitates exchange of ideas and fosters an atmosphere of open communication.
Medication monitoring for children in care.
Insure compliance with all federal and state child welfare guidelines Oversee 5 staff members and maintain company guidelines Process time and attendance payroll records for staff Recognize staffing issues and advise management of possible solutions Conduct Quality assurance inspections of the home to ensure licensing compliance.

Security Agent Aug 2010 －Jan 2013 W Hotel Scottsdale, Arizona

Patrol hotel property to ensure safety of guest and employees.
Protect hotel assets.
Respond to house calls, assist sick guest and employees with respect safety, security and hotel operations.
Assist supervisor in checking alarms systems and CCTV systems for intrusion and maintaining accurate records while performing basic office duties.

Community Justice Support Services Specialist Jan 2011 －Jul 2012 Maricopa County Gilbert, AZ

Conducts field visits (e.g.
home, work, treatment facilities or jail) provides guidance and oversight of activities- assuring compliance to community justice plan and agreements.
Coordinates with probation officer, court, and other system entities in promoting/ advocating probationer's progress.
Advocates on behalf of probationers and their families to leverage services and navigate service delivery systems.
Coordinates and provides services within an integrated, recovery- oriented system of care, providing intensive community support for clients with substance abuse issues and /or severe mental illness and make recommendations.
Expedites housing, transportation, education, employment, emergency assistance and other forms of assistance as needed for program participants and their families.
Coordinates and facilitates contact with Maricopa County Adult and Juvenile Probation Departments, social services, and law enforcement agencies and other organizations within the criminal justice system, maintains confidential case records.
Gathers data and prepare reports describing goals, plans and correspondence on each probationer as required by the courts, probation officers, or others, Reports maybe used to support probation officers' communication to the courts.
May testify at court hearings.
Serves as a representative for probationers, probation officers, court, family, school, work, provider agency and/or anyone contributing to the rehabilitation process.

Interim Program Director Jul 2010 －Jan 2011 Scottsdale Prevention Institute Scottsdale, AZ Oversees daily operations all prevention programs/services delivered in the south Scottsdale Latino community center. Responsible for the recruitment of program participants and volunteers, board members, coalition members. Create and distribute program information and promotional materials for center events, activities Deliver prevention education for youth and adults with alcohol, tobacco and other drugs, substance abuse, domestic violence, community mobilization Maintain community collaborations partnerships to enhance existing coalition efforts, develop new partnerships in / outside the community Monitor all program activities required to meet contract obligations and strategic objectives and deliverables

Senior Program Director Mar 2009 －Jun 2010 VALLEY OF THE SUN YMCA Phoenix, AZ Secured grant funding ($1.2 M over three years) to expand outreach out of the Glendale/Peoria YMCA to the Phoenix South Mountain Neighborhood YMCA; Develops outreach and resource generation strategies for outreach programs; Budgets and disburses grant proceeds; accountable for all compliance issues; Conducts ongoing needs assessment and program evaluation; Partners with the Maricopa County Juvenile Probation Department and other local Government and community partners to achieve results; and Recruits, hires, trains and evaluates all and staff volunteers.

Senior Director May 2007 －Jun 2010 VALLEY OF THE SUN YMCA Glendale, AZ

Secured grant funding ($1M over three years) to expand outreach out of the Glendale/Peoria YMCA to the Phoenix South Mountain Neighborhood YMCA; Develops outreach and resource generation strategies for outreach programs; Budgets and disburses grant proceeds; accountable for all compliance issues; Conducts ongoing needs assessment and program evaluation; Partners with the Maricopa County Juvenile Probation Department and other local Government and community partners to achieve results; and Recruits, hires, trains and evaluates all and staff volunteers.

Behavioral Health Technician II Jan 2008 －Jan 2009 SOUTH WEST BEHAVIORAL HEALTH SERVICES Phoenix, Arizona

Developed positive client relationships, customized care and treatment plans for adults with serious mental illness.

Residential Supervisor/Youth Development Coordinator Jan 2006 －Jan 2007 HOME BASE YOUTH SERVICES Phoenix, Arizona

Key client contact and case manager who developed and implemented the agency client treatment model at transitional living center.

Employment Specialist Jan 2006 －Jan 2006 VALUE OPTIONS Phoenix, Arizona

Consumer advocate and client liaison with employers, state agencies rehabilitation and employment providers for customers with mental health challenges who developed working strategies for client career development.

Residential Program Supervisor Jan 2005 －Jan 2006 ARIZONA YOUTH ASSOCIATES BHT Mesa, Arizona

In-house coordinator of direct-care staff for adjudicated juvenile offenders.
Supported the Clinical Coordinator and Executive Director in service delivery and compliance.

Evening Reporting Center YDA III Jan 2000 －Jan 2005 OFFICE OF CHILDREN AND FAMILY SERVICES/ NYS DFY Rochester, NY

Helped youth find gainful employment and community service projects as part of rehabilitation effort.
Facilitated independent living groups for teenagers with strict accountability requirements.

Youth Division Aide III Youth Recreation Specialist II Jan 1997 －Jan 2000 NEW YORK STATE DIVISION OF YOUTH Rush, New York

Developed programs addressing the educational, personal development and socialization needs of youth detained in a juvenile facility.
Delivered customized, age-appropriate training and developed case treatment, home assessment and individual counseling plans.

Site Director Evening Reporting Center ERC Glendale, Arizona

Education:

Criminal Justice/Investigations Everest University Tampa /Brandon, Florida Criminal Justice/Investigations

Criminal Justice University of Phoenix Phoenix, Arizona Criminal Justice

Early Childhood Development Hudson Valley Community College Troy, New York

Behavioral Health/ Counseling Glendale Community College Glendale, AZ

Community Service:

NationalForum for Black Public Administrators
FIBCOFamily Services Board Member
YMCA Executive LeadershipTeam
St. Mary's Food Bank
Central Arizona Shelter System

Affiliations:

State of Arizona Governor's Office of Juvenile Justice, Commission Member
State of Arizona Disproportionate Minority Contact & Commission Member
Scottsdale Neighborhood in Action Coalition Member
National Forum for Black Public Administrators
FIBCO Family Services Board Member

Awards:

American Legislative Leadership Coalition/UN sung Hero Award winner 2010
W Hotel Talent of the Month
City of Rochester Employee of the Year Recognition Award
Trainer of Trainers Crisis Management Physical RestraintTrainer of Trainers Crisis Suicide Risk Reduction Response
Certified SKIP Response
YMCA Executive Leadership Team
YMCA Principals and Practices
YMCA of the USA Volunteerism & Group WorkCertifications
Journey Man Letter Pressman Graphic Communicators International

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Recreation Assistant Group Home Manager Security Agent Senior Director Residential Supervisor Employment Specialist Site Director