Merrill Lynch - GWIM Ops Team Manager Resume Example

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Samuel Lewis

XXXX XXXXXXXXX XXXX, Keasbey, NJ 08832
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Professional Summary

Highly Skilled Performance/Financial Analyst with five years of experience in the finance industry, combined with vendor/risk management and background liaising between multiple levels of management to provide result centered environment which promotes overall organization goals, objective and culture.
Utilizing an array of creative approaches to problem solving while proactively identifying opportunities and implementing effective solutions. Areas of expertise include, Microsoft office, user acceptance testing (UAT), performance reporting (international/domestic), project management, and quality assurance.

Experience

GWIM Ops Team Manager, 06/2014 to Present
Merrill Lynch, Wealth Management Services – Hopewell, NJ

Supervise a team of institutional performance reporting (IPR) analyst that perform data analyses, troubleshoot data integrity issues and produces performance reports for financial advisors with a combined asset value of $50 billion under management.

Perform access management reviews for associate within line of business. - This helps reduces the firms risk appetite by ensuring that associates only have access to applications/databases required to perform their day to day functions.

Work closely with project team leads (vendor) and IPR analysts to design and implement new performance reporting solutions and enhance current product offerings -This improved efficiencies by launching a financial advisor portal that enables financial advisors view their performance data and create executive summaries, monthly flash reports and customized reporting.

Manage vendor hosted applications and provide oversight to risk issues (vendor and line of business).

Conduct weekly project/performance data touch point status meetings with IPR vendors and update all applicable metrics for monthly/quarterly business reviews - Metrics helped decrease management response time to address critical issues due to availability and understandability of key data.

Established Transport Layer Security (TLS) services for IPR vendors and provided roadmap for other vendors within line of business - Improved the security of email communications between IPR and all vendors and thus reducing the risk of exposure of client sensitive data.

Supervise all user acceptance testing (UAT) for the migration of performance data to a new and improved performance reporting platform - This Improved data integrity by identifying anomalies duringtesting and resolving issues.

Act as liaison between FAs and Vendor regarding access to custodial statements, data gathering and performance aggregation.

Wealth Strategist Analyst (July 2013 - June 2014)

Security point of Contact (SPOC) for line of business.
Lead Instructor for Client Review Center virtual sessions - This provided a platform for new financial advisors to get familiar with the in-house application that enables them create and customize client performance reporting.

Liaised with business partners for technology updates pertinent to team.
Reviewed security pricing and annuity transactions.

Performance Analyst (April 2011 - July 2013)

Developed and customized monthly/quarterly performance reports for financial advisors.
Provides performance analysis on account /asset level and dual currency portfolios.

Research Analyst, 02/2010 to 06/2010
Bloomberg LP – Skillman, New Jersey

Researched and analyzed key analytical ratios to generate popular metrics and other industry specific data points for a variety of energy, biotech, and real estate clients.

Education