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Valley View Casino Center - Guest Services Supervisor Resume Example

Damira Eminatrz
XXXX XXXXXX XXXXX XX, Chula Vista, CA 91915
Ph: XXXXXXXXXXXX
XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
Professional Summary

Energetic, service and goal oriented Aging Program Specialist II with 16 year background in Aging & Independence Services. Core competencies include working well with diverse populations, managing conflict resolution and service coordination as well as excellent communication and time management skills.  Top 5 Gallup Strengths are : Individualization, Positivity, Maximizer, Woo, and Achiever.

Skills
  • Active Listening
  • Effective Communication
  • Complex Problem Solving
  • Preparation of reports
  • Judgment and Decision Making
  • Flexibility
  • Time Management
  • Establishing and maintaining effective working relations
Experience
RSVP & SVA Asst. Manager/Aging Program Specialist II Jan 2015Current County of San Diego San Diego, CA
  • Plan, organize, monitor and evaluate the work of office volunteer
  • Maintain data and prepare reports
  • Recruit and place volunteers
  • Compliance with terms of the Federal RSVP grant
  • Supports volunteer site coordinators
  • Public relations/presentations
  • Maintain Senior Volunteer website
  • Responsible for Volunteer Recognition Event
  • Writing articles for AIS newsletter
Guest Services Supervisor Jan 2011Current Valley View Casino Center San Diego, CA
  • Provide training for new employees
  • Assign, review, and monitor work of guest service representatives
  • Provide conflict resolution
  • Collaborate with support staff
  • Provide a safe and enjoyable atmosphere for guests while providing excellent customer service
Case Manager MSSP/Aging Program Specialist II Apr 2002Jan 2015 County of San Diego San Diego, California
  • Monitor, evaluate, and record client progress according to measurable goals described in care plans.
  • Modify care plans to comply with changes in clients' status.
  • Identify environmental barriers to client progress through phone calls and home visits.
  • Explain Coordinated Care Initiative to client's and assist with paperwork
  • Refer client or family to community resources.
  • Provide client centered care focusing on individual strengths.
  • Collaborate with Public Health Nurse and others in community to enable clients to maintain independence while remaining safely in their homes.
Education
Bachelor of Arts : Psychology May 1999 National University San Diego, California
Southwestern College Chula Vista, California
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Resume Details

This is a real resume for a Guest Services Supervisor in Chula Vista, California with experience working for such companies as County Of San Diego, Valley View Casino Center. This is one of the hundreds of Guest Services Supervisor resumes available on our site for free. Use these resumes as templates to get help creating the best Guest Services Supervisor resume.

Previous Companies:

  • County of San Diego
  • Valley View Casino Center

Previous Job Positions:

  • Guest Services Supervisor

Schools:

  • National University
  • Southwestern College

Level of Education:

  • Bachelor of Arts

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