Marriott Towneplace Suites - Guest Services Representative Resume Example

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Penelope Perry
XXXX X XXXXXXXX XXX, Phoenix, AZ 85042
Ph: XXX XXX XXXX
XXXXXXXXXXXXXXXXXXXXX
Professional Summary

Seasoned desk clerk/auditor with more than five years of experience in fast-paced hotel/hospitality industry. Excellent interpersonal and computer skills. Track record of achieving exceptional results in problem solving and guest services.

Skills
  • Active Listening
  • Safety and Security
  • Speaking Clearly and Effectively
  • Critical Thinking
  • Social Perceptiveness
  • Reading Comprehension
  • Service Orientation
  • Judgment and Decision Making
  • Customer and Personal Service
  • Time Management
  • Clerical
  • Computers and Electronics
  • Writing
  • Telecommunications
Experience
Guest Services Representative, Night Auditor Dec 2013May 2015 Marriott Towneplace Suites Vincennes, IN
  • Greet, register, and assign rooms to guests of hotels or motels.
  • Verify customers' credit, and establish how the customer will pay for the accommodation.
  • Contact housekeeping or maintenance staff when guests report problems.
  • Make and confirm reservations.
  • Keep records of room availability and guests' accounts, manually or using computers.
  • Perform bookkeeping activities, such as balancing accounts and conducting nightly audits.
  • Compute bills, collect payments, and make change for guests.
  • Record guest comments or complaints, referring customers to managers as necessary.
  • Review accounts and charges with guests during the check out process.
  • Transmit and receive messages, using telephones or telephone switchboards.
  • Advise housekeeping staff when rooms have been vacated and are ready for cleaning.
  • Prepare for basic food service, such as setting up continental breakfast or coffee and tea supplies.
  • Clean and maintain lobby and common areas, such as restocking supplies and watering plants.
  • Train staff members.
Front Desk Clerk Jun 2012Dec 2013 Best Western Inn of Old Vincennes Vincennes, IN
  • Greet, register, and assign rooms to guests of hotels or motels.
  • Verify customers' credit, and establish how the customer will pay for the accommodation.
  • Contact housekeeping or maintenance staff when guests report problems.
  • Make and confirm reservations.
  • Keep records of room availability and guests' accounts, manually or using computers.
  • Advise housekeeping staff when rooms have been vacated and are ready for cleaning.
  • Prepare for basic food service, such as setting up continental breakfast or coffee and tea supplies.
Education
Associate of Science : Mortuary Sciences May 2014 Vincennes University Vincennes, IN
High School Diploma May 2005 Lincoln High School Vincennes, IN

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About this resume

Guest Services Representative FROM Phoenix , Arizona RESUME

This is a resume for a Guest Services Representative in Phoenix, Arizona with experience working for such companies as Marriott Towneplace Suites and Best Western Inn of Old Vincennes. The grade for this resume is 0 and is one of hundreds of Guest Services Representative resumes available on our site for free. Use these resumes as templates to get help creating the best Guest Services Representative resume.

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School Attended
Vincennes University