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Universal Orlando Resort - Guest Services Coordinator Resume Example

Wyatt Scott
XXXX XXXXX XXXXXXX XXXX XXXXXXX XXXXX, Orlando, FL 32811
Home: XXXXXXXXXXXXX | XXXXXXXXXXXXXXXXXXXXXXX
Professional Summary
Ambitious third year college student who is completing course work at the University of Central Florida. Possesses strong interpersonal skills, ambitious attitude, and dedication to completing projects swiftly and creatively.
Skills
  • MS Excel, Word, Powerpoint proficient
  • Valid Florida driver's license
  • Creative problem solver
  • Computer savvy
  • Exceptional communication skills
  • Fast learner
  • Conversant in Spanish
  • Courteous, professional demeanor
  • Cash handling expert
  • Thrives in a fast-paced environment
  • Flexible schedule capability
  • High energy
Experience
Guest Services Coordinator 12/2014 to Present
Universal Orlando Resort - Orlando, FL
  • Resolve and ease sensitive guest situations on an individual basis through personal interaction.
  •   Ask exploratory questions to identify and documents the concerns, needs and expectations as well as fully investigates issues such as: long queues, crowd control, inclement weather, employee interactions, height restrictions, property damage and inoperable attractions etc.
  •  Communicate the appropriate accommodations for guests with disabilities in accordance with ADA guidelines.
  •  Determine and provide appropriate level of guest recovery and compensation.
  •  Fulfill guest inquires by utilizing in depth knowledge of the Universal Orlando resort as well as the general Orlando/Metro Orlando area. 
  •  Perform concierge duties to provide the ultimate guest experience and “one stop shopping” such as: upgrades on all ticket media, restaurant and hotel reservations, lost children, transportation needs and foreign currency exchange.
  •  Process, investigate and resolve all ticket issues including but not limited to UPRV, Destination Universal, Timeshares, Online Ticket Store, Front Gate Sales, ETDS, vouchers and complimentary tickets.
  •   Receive, log, document and secure lost and found items for the entire company and returns items to guests in a timely manner.
  • Practice proper cash handling procedures and maintains constant surveillance of cash drawer to ensure accuracy at cash out.
  • Understand and actively participate in Environmental, Health & Safety responsibilities by following established Universal Orlando policy, procedures, training and Team Member involvement activities.
Wizarding World of Harry Potter Admission Attendant 02/2014 to 12/2014
Universal Orlando Resort - Orlando, FL
  • Universal Orlando Resort - Orlando Florida, FL
  • Utilize in depth knowledge of the Universal Orlando resort and The Wizarding World of Harry Potter
  • Engages in positive guest interactions, theming as appropriate.
  • Scan and verify park admission tickets and their ownership upon guest entry and re-entry into the entrance of the parks.
  • Maintains acceptable biometric success rate and assures that each guest have the proper ticket type for admission.
  • Process transactions for the sales of park admissions upgrades while practicing proper cash handling procedures and ensuring the accuracy of funds.
  • Properly exchanges strollers to Guests between Universal & Islands of Adventure while maintaining cleanliness and sanitation of all strollers, including the use of cleaning agents.
  • Participate in the evacuation process for the attraction.
  • Understand and actively participate in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities.
Hostess/Server 05/2011 to 08/2013
Beef O'Brady's - Auburndale, FL
  • Greeted each customer with friendly eye contact
  • Took food orders and relayed orders to kitchens or serving counters
  • Inspected restrooms for cleanliness and availability of supplies and cleaned restrooms when necessary
  • Performed all transactions in a cordial, efficient and professional manner
  • Stocked service stations with items such as ice, napkins, and straws
  • Trained new employees
  • Presented menus to patrons and answered questions about menu items, making recommendations upon request
  • Requested and recorded customer orders, and computed bills
  • Routinely supported other areas of the restaurant as requested, including answering telephones and completing financial transactions for other staff members.
Education
Tenoroc High School Jan 2013 Lakeland, FL
High School Diploma: 2013 High School Diploma Tenoroc High School - Lakeland, FL, USA SGA President 4.3 GPA Member of National Honor Society Debate Team President Captain of Varsity Volleyball Team Silver Garland Nominee Coursework in several Advanced Placement courses Member of Yearbook Club Member of FBLA Treasurer and member of Tenoroc News Today
University of Central Florida Orlando, FL
Bachelor of Science: Hospitality Managment 2017 Bachelor of Science: Hospitality Management, University of Central Florida - Orlando, FL, USA
Affiliations
of National Honor Society of Yearbook Club of FBLA
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Resume Details

This is a real resume for a Guest Services Coordinator in Orlando, Florida with experience working for such companies as Universal Orlando Resort, Beef Obradys. This is one of the hundreds of Guest Services Coordinator resumes available on our site for free. Use these resumes as templates to get help creating the best Guest Services Coordinator resume.

Previous Companies:

  • Universal Orlando Resort
  • Beef OBradys

Previous Job Positions:

  • Guest Services Coordinator
  • Wizarding World of Harry Potter Admission Attendant
  • Hostess
  • Server

Schools:

  • Tenoroc High School
  • University of Central Florida

Level of Education:

  • High School Diploma
  • Bachelor of Science

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