Ruby Tuesdays - Guest Services Coordinator Resume Example

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XXX XXXXXX XXXXXXX, CANA, VA 24317

Ph: XXXXXXXXXXXXX

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Riley Powell

Summary

Focused Bartender/Server successful at multi-tasking and delivering prompt and friendly service to all
customers. Maintains a positive attitude and a great sense of humor during peak hour. Highly effective at
anticipating and accommodating customer needs. Friendly, punctual and enthusiastic team player.
Skills Organized and efficient server Food Standards enforcement Quick problem solver Flexible schedule availability Thrives in fast-paced environment Food preparation experience Committed team player Honest, trustworthy and punctual High energy Management and leadership experience Top-tier, full-service dining background Energetic, friendly and enthusiastic Bar terminology Up-selling capability Extensive food/beverage knowledge Accomplished in large event catering Supply ordering ability

Skills

Service Orientation
Customer and Personal Service

Coordination
Social Perceptiveness

Management of Personnel Resources
Production and Processing

Education and Training
Food Production

Public Safety and Security

Experience

Guest Services Coordinator Jan 2014－Dec 2014 Ruby Tuesdays － Morgantown, WV

Monitor compliance with health and fire regulations regarding food preparation and serving, and building maintenance in lodging and dining facilities.

Monitor employee and patron activities to ensure liquor regulations are obeyed.

Greet guests, escort them to their seats, and present them with menus and wine lists.

Monitor food preparation methods, portion sizes, and garnishing and presentation of food to ensure that food is prepared and presented in an acceptable manner.

Count money and make bank deposits.

Investigate and resolve complaints regarding food quality, service, or accommodations.

Maintain food and equipment inventories, and keep inventory records.

Establish standards for personnel performance and customer service.

Perform some food preparation or service tasks such as cooking, clearing tables, and serving food and drinks when necessary.

Test cooked food by tasting and smelling it to ensure palatability and flavor conformity.

Review work procedures and operational problems to determine ways to improve service, performance, or safety.

Take dining reservations.

Bartender Dec 2011－Oct 2013 Fiesta Lanes － Tucson, AZ

Consistently provided professional, friendly and engaging service.
Skillfully promoted items on beverage lists and restaurant specials.
Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.
Maintained updated knowledge of all menu items, specials, liquor brands, beers and non-alcoholic selections.
Routinely checked identification of patrons purchasing alcoholic beverages.
Continually provided exceptional service to customers by being friendly, knowledgeable and accommodating.
Maintained a consistent, regular attendance record.
Expertly prepared both alcoholic and non-alcoholic beverages using correct techniques, liquid measurements and garnishes.
Set up bar for operation, obtained cash bank and stocked the service bar.
Accurately recorded sales, made correct change and prepared charge slips for guests.
Effectively and calmly resolved situations with intoxicated guests.
Displayed.

Server Feb 2008－Jan 2011 The Lodge at Ventana Canyon － Tucson, AZ

Assigned patrons to tables suitable for their needs and according to rotation.
Assisted diners with obtaining food from buffet/serving table as needed.
Assisted in maintaining preparation and service areas in a sanitary condition Consistently provided professional, friendly and engaging service.
Skillfully promoted items on beverage lists and restaurant specials.
Displayed enthusiasm and knowledge about the restaurant's menu and products.
Routinely supported other areas of the restaurant as requested, including answering telephones and completing financial transactions for other staff.
Set dining tables according to type of event and service standards.
Addressed diner complaints with kitchen staff and served replacement menu items promptly.
Routinely cleaned work areas, glassware and silverware throughout each shift.
Demonstrated genuine hospitality while greeting and establishing rapport with guests.
Guided guests through menus while demonstrating tho.

Snack Bar Manager Feb 2006－Feb 2008 Tucson, AZ

Assisted in maintaining preparation and service areas in a sanitary condition Cleaned and organized eating, service, and kitchen areas Trained kitchen staff on proper use of equipment, food handling, and portion sizing.
Ensured freshness of food and ingredients by checking for quality, keeping track of old and new items, and rotating stock Executed daily production lists and goals Greeted each customer with friendly eye contact Prepared daily food items, and cooked simple foods and beverages Trained new employees Cooked and packaged batches of food, such as hamburgers and fried chicken Managed guest checks, collected cash and processed credit cards Mixed ingredients, such as liquor, soda, water, sugar, and bitters, to prepare cocktails and other drinks Monitored food preparation and serving techniques to ensure that proper procedures were followed Operated large-volume cooking equipment such as grills, deep-fat fryers, and griddles Provided.

Pick/Pack Manager Mar 1997－Jul 2002 Diamond Comics Distributors － Memphis, Tn

Oversee activities directly related to making products or providing services.

Direct and coordinate activities of businesses or departments concerned with the production, pricing, sales, or distribution of products.

Manage staff, preparing work schedules and assigning specific duties.

Establish and implement departmental policies, goals, objectives, and procedures, conferring with board members, organization officials, and staff members as necessary.

Plan and direct activities such as sales promotions, coordinating with other department heads as required.

Education

Bachelor of Arts : Psychology Pima Community College － Tucson, AZ I was unable to finish this degree because of moving to Morgantown, West Virginia. I plan on continuing my education online.

Hospitality, Travel and Tourism University Of Phoenix － Phoenix, Az I am currently enrolled and actively taking classes to obtain my Bachelors Degree in Hospitality, travel and Tourism.

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Bartender Server Clerk