Turtle Bay Resort - Guest Services Agent Resume Example

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Hunter Mitchell

XX XXX XXX , KAHUKU , HI 96731 | (H) XXXXXXXXXXXX | XXXXXXXXXXXXXXXXXXXXX

Professional Summary

18 years of successful experience working in Customer Service oriented industries.
Assertive, self-motivated, goal-oriented, organized, and efficient.
Able to work under pressure, multitask, and meet deadlines.
Hardworking and mature professional who is flexible and highly adaptable.
An experienced team player who brings enthusiasm, energy, and integrity into group efforts.
Top Sales associate who is personable and exhibits excellent communication skills.

Skills

Administration and Management
Sales and Marketing

Customer and Personal Service
Proficient in Microsoft Word, Excel, Power Point, Maestro, and Ihotelier.

Conversational Tagalog and Ilocano. Acquired a minimal amount of cultural knowledge and language skills while traveling throughout the United States, Philippines, Mexico, Germany, United Kingdom, France, and Italy.

Experience

Guest Service's Agent 04/2007 to Present
Turtle Bay Resort – Kahuku, HI
Worked at various departments around the resort - Concierge, Stables, Spa, & Reservations. Assisted in all operations, from cash handling, inventory, to customer care. Consistently exceeds sales goals, individually and as a team.

Assistant Manager/Bartender 02/2005 to 03/2007
Da Big Kahuna Waikiki, LLC – Honolulu, HI
Trained wait and bar staff during restaurant's Grand Opening. Efficient and prompt when managing and bartending during peak hours. Comfortable in any situation dealing with customers and employees. Oversaw the handling of financial transactions and reconciliations.

Director of Operations Assistant 09/2005 to 05/2006
Bamboo Flooring Hawaii, LLC – Honolulu, HI
Assisted in inventory, invoicing, follow-up, marketing, and financial transactions. Worked trade shows at the Blaisdell. Was liaison between the company and international supplier in Beijing.

Bar Manager 05/2003 to 01/2005
Totally Titanium – Honolulu, HI
Development of organizational, management, and public relational skills. Resolved customer complaints and problems.

Beauty Consultant and Sales Representative 01/2001 to 12/2001
Neiman Marcus – Honolulu, HI
Consistently met and exceeded sales goals in a full service retail environment. Ascertained clients needs. In charge of clientele books, customer contacts, and follow up. Also managed financials and inventory.

Beauty Consultant and Sales Representative 09/2000 to 12/2001
Christian Dior – Westminster, CA
Demonstrated effective sales and customer service skills while operating a Dior venue. In charge of processing financial transactions, inventory, and managing clientele relations.

Education

Summer Course: Bargaining and Negotiation: Interests, Information, Strategy, and Power Aug 2006 London School of Economics and Political Science - London, UK

BBA: Double Major: International Business and Business Management Aug 2006 University of Hawai'i - Honolulu, HI FISH Scholarship for Excellence (Full scholarship plus $5,000 travel grant).

Associate of Arts: Pre-Business Liberal Arts Jun 2004 Kapi'olani Community College - Honolulu, HI Phi Theta Kappa International Honor Society-President. Awarded Most Distinguished President of the Pacific Region. Named to the top 25 chapters out of over 1,200 international divisions. All USA Academic Team Nominee. Implemented comprehensive programs dedicated to leadership, scholarship, service, and fellowship.

Community Service

Hawai'i Food Bank, Hokulani Elementary, Bishop Museum, Habitat for Humanity, Honolulu Academy of Arts, Kulana Hale Senior Retirement Community with AARP, American Cancer Society's Magic Island Relay for Life, and Honolulu's Children's Zoo and Reptile House.

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Night Auditor Assistant Manager Bartender Bar Manager