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Sheraton Detroit Metro Airport Hotel - Guest Services Agent Resume Example

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Jaxon Turner
  • XXXX XXXXXXXX XXXXX, Lincoln Park, MI 48146
  • H: XXXXXXXXXXX
  • XXXXXXXXXXXXXXXXXXXXXXXXX
Professional Summary

Service-oriented Guest Services Agent with a 3 year background in guest service environment . Core competencies include Assertiveness, Attention to detail, and Confidence as well as excellent communication and time management skills. Handles tasks with accuracy and efficiency.

Skills
  • Customer and Personal Service
  • Active Listening
  • Writing
  • Active Learning
  • Instructing
  • Time Management
  • Foreign Language ( English & Spanish )
Experience
Guest Services Agent, 02/2015 to Present
 Sheraton Detroit Metro Airport Hotel – Romulous, MI
  • Provide information about local features, such as shopping, dining, nightlife, or recreational destinations.
  • Provide directions to guests.
  • Perform office duties on a temporary basis when needed.
  • Verify customers' credit, and establish how the customer will pay for the accommodation.
  • Contact housekeeping or maintenance staff when guests report problems.
  • Make and confirm reservations.
  • Keep records of room availability and guests' accounts, manually or using computers.
  • Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.
Parts Inspector , 06/2014 to 01/2015
 Green Dot Quality – Troy , MI
  • Inspect, test, or measure materials, products, installations, or work for conformance to specifications.
  • Mark items with details such as grade or acceptance-rejection status.
  • Notify supervisors or other personnel of production problems.
  • Discard or reject products, materials, or equipment not meeting specifications.
  • Remove defects, such as chips, burrs, or lap corroded or pitted surfaces.
  • Inspect or test raw materials, parts, or products to determine compliance with environmental standards.
Cashier , 06/2013 to 05/2014
 Burger king – Lincoln Park , MI
  • Receive payment by cash, check, credit cards, vouchers, or automatic debits.
  • Issue receipts, refunds, credits, or change due to customers.
  • Assist customers by providing information and resolving their complaints.
  • Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
  • Sort, count, and wrap currency and coins.
  • Stock shelves, and mark prices on shelves and items.
  • Compute and record totals of transactions.
  • Offer customers carry-out service at the completion of transactions.
Sales Person , 01/2011 to 02/2012
 Eurpean Perfumes – Dearborn , MI
  • Count money and audit money drawers.
  • Obtain customers' signatures on receipts when winnings exceed the amount held in a slot machine.
  • Fill customer orders from stock.
  • Receive payment or obtain credit authorization.
  • Take inventory of stock.
  • Place new merchandise on display.
Education
High School Diploma: Jun 2014 Lincoln Park High School - Lincoln Park , MI
Bachelor Degree : Law Enforcement ( Lawyer) , Henry Ford College - Dearborn , MI
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Night Auditor Parts Inspector Cashier Sales Person Services Agent

Resume Details

This is a real resume for a Guest Services Agent in Lincoln Park, Michigan with experience working for such companies as Sheraton Detroit Metro Airport Hotel, Green Dot Quality, Burger King. This is one of the hundreds of Guest Services Agent resumes available on our site for free. Use these resumes as templates to get help creating the best Guest Services Agent resume.

Previous Companies:

  • Sheraton Detroit Metro Airport Hotel
  • Green Dot Quality
  • Burger king

Previous Job Positions:

  • Guest Services Agent
  • Parts Inspector
  • Cashier
  • Sales Person

Schools:

  • Lincoln Park High School
  • Henry Ford College

Level of Education:

  • High School Diploma
  • Bachelor Degree

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