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Courtyard by Marriott - Guest Services Agent Resume Example

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Jack Carter
XXX XXXXXXX XXXXX , Bristol , TN 37620 | (H) XXXXX XXXXXXXX | XXXXXXXXXXXXXXXXXXXXXXXXX
Professional Summary

Friendly and enthusiastic sales and customer service agent. Able to learn new tasks quickly, keen social perceptiveness and proficient in growing key customer relationships. Represent establishment with friendly, professional demeanor at all times.

Skills
  • Customer and Personal Services
  • Social Perceptiveness
  • Persuasion
  • Critical Thinking
  • Complex Problem Solving
  • Time Management
  • Judgment and Decision Making
  • Personnel and Human Resources
Experience
Guest Services Agent 09/2012 to Present
Courtyard by Marriott Bristol, VA
  • Greet, register, and assign rooms to guests of the hotel.

  • Establish relationships with guests to further their needs and experiences during each visit in order to gain loyalty to the hotel property.

  • Verify customers' credit, and establish how the customer will pay for the accommodation.
  • Make and confirm reservations.
  • Keep records of room availability and guests' accounts, manually or using computers.
  • Post charges, such those for rooms, food, liquor, or telephone calls by using computers.
  • Compute bills, collect payments, and make change for guests.
  • Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.
  • Plan, schedule or supervise the work of other employees.
  • Provide business services for guests, such as sending or receiving faxes or shipping packages.
  • Perform office duties on a temporary basis when needed.
Sales Manager and Floral Designer 07/2010 to 07/2011
Continental Florist, Inc. Birmingham, AL
  • Plan arrangement according to client's requirements, utilizing knowledge of design and properties of materials, or select appropriate standard design pattern.
  • Order and purchase flowers and supplies from wholesalers and growers worldwide.
  • Perform office and retail service duties such as keeping financial records, serving customers, answering telephones, selling giftware items and receiving payment.
  • Decorate or supervise the decoration of buildings, halls, churches, or other facilities for parties, weddings and other occasions.
  • Create and change in-store and window displays, designs, and looks to enhance a shop's image.
  • Manage staff, preparing work schedules and assigning specific duties.
Store Manager and Head Designer 05/1996 to 06/2000
Spring Hill Florist Spring Hill, TN
  • Opened a new retail florist from the ground up for an investor and established relationships with customers for all floral needs and services.
  • Determine goods and services to be sold, and set prices and credit terms.
  • Plan store layouts for sales floor, design space, and fresh floral and hard goods storage.
  • Perform office and retail service duties such as keeping financial records, serving customers, answering telephones, selling giftware items and receiving payment.
  • Confer with clients regarding price and type of arrangement desired and the date, time, and place of delivery.
  • Continued duties as the Teleflora State of Tennessee Treasurer.
Sales and Floral Designer 06/1994 to 05/1996
Elegant Creations, Inc. Brentwood, TN
  • Confer with clients regarding price, type of arrangement desired and the date, time and place of delivery.
  • Established relationships with new customers and maintained relationships with existing customers for all floral needs and services.
  • Elected as teleflora state of Tennessee Treasurer
Store Manager and Floral Desiger 05/1992 to 06/1994
Joy's Flowers and Gifts Nashville, TN
  • Confer with clients reagarding price, type of arrangement desired and the date, time and place of delivery.
  • Established relationships with new customers and maintained relationships with existing customers for all floral needs and services.
  • Sales calls for standing orders to Downtown Nashville corporate offices, hotels, and commercial buildings for floral needs in main lobby areas, business social gathering spaces and individual offices.
Education
Bachelor of Arts: Business Management/Human Realations Dec 1999 Trevecca University - Nashville, TN
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Resume Details

This is a real resume for a Guest Services Agent in Bristol, Tennessee with experience working for such companies as Courtyard By Marriott, Continental Florist, Inc. This is one of the hundreds of Guest Services Agent resumes available on our site for free. Use these resumes as templates to get help creating the best Guest Services Agent resume.

Previous Companies:

  • Courtyard by Marriott
  • Continental Florist
  • Inc

Previous Job Positions:

  • Guest Services Agent
  • Sales Manager and Floral Designer
  • Store Manager and Head Designer
  • Sales and Floral Designer
  • Store Manager and Floral Desiger

Schools:

  • Trevecca University

Level of Education:

  • Bachelor of Arts

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