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Oakwood Worldwide - Guest Service Representative Resume Example

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XXXX XXXXX XXXXX, Woodbridge, VA 22193 XXXX XXXXX XXXXX, 22193, Woodbridge VA | XXXXXXXXXXXXX | XXXXXXXXXXXXXXXXXXXXXXX
Summary

I am a bi-lingual Guest Services Representative with a friendly and enthusiastic demeanor.  I am able to learn new tasks quickly and have a passionate commitment to first-rate customer/client care.  I can relate to diverse customers/clients and have strong organizational and prioritization abilities.  I am excited at the opportunity to utilize my skills to contribute to your organization as well as develop new experiences and take on new tasks.     

Skills
  • Daily use of OSCAR and Service Track software systems
  • Microsoft Office proficient
  • Self-Motivated
  • Multi-Tasker
  • Great time management skills
  • Exceptional customer service skills
Experience
Guest Service Representative 09/2017 to Current
Oakwood Worldwide Chantilly, VA
  • Manage high volume of phone calls, e-mails, and service requests, supporting Oakwood personnel and external customers.
  • Post charges, such as lost keys, additional parking, and pet expenses, to guest ledgers. Create tasks for the Accounting department to collect payment using the OSCAR operating system.
  • Prepare the Doorman report and distribute to properties to update and maintain occupancy specifics for Oakwood inventory.
  • Qualify sales calls and transfer to appropriate sales associate.
  • Collaborate with property owners, upper management, vendors, field representatives, and maintenance to resolve guest requests and concerns for 50+ communities.
  • Record guest comments or complaints, referring customers to managers as necessary.
  • Create the Welcome/Wellness reports to assist with guest notifications and ensure satisfaction.   
Receptionist/Customer Service Assistant 06/2016 to 08/2017
Little River Chiropractic Clinic Alexandria, VA
  • Scheduled and confirmed patient diagnostic appointments, surgeries, or medical consultations.
  • Greeted visitors, ascertained purpose of visit, and directed them to appropriate staff.
  • Operated office equipment, such as: voice mail messaging systems, used word processing and spreadsheet computer systems and other software applications to prepare reports, invoices, financial statements, letters, case histories, or medical records.
  • Performed bookkeeping duties, such as: credits or collections, preparing and sending financial statements/bills, and kept financial records.
  • Served as translator for Spanish speaking patients.
  • Performed various administrative functions, such as ordering and maintaining an inventory of supplies.
Customer Service Associate 08/2013 to 06/2016
Wal-Mart Woodbridge, VA
  • Answered customer questions regarding the store and merchandise by telephone and in person.
  • Maintained knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
  • Opened and closed cash registers, performing tasks such as: counting money, separating charge slips/coupons, and balancing cash drawers.
  • Recommended, selected, and helped locate merchandise based on customer needs and desires.
  • Assisted with duties in other areas of the store, such as monitoring fitting rooms or bagging customers' items.
Education
Associates of Science-Criminology program-currently enrolled : Northern Virginia Community College - Annandale , VA
Language
Fluent in both English and Spanish
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Resume Details

This is a real resume for a Guest Service Representative in Woodbridge, Virginia with experience working for such companies as Oakwood Worldwide, Little River Chiropractic Clinic, Walmart. This is one of the hundreds of Guest Service Representative resumes available on our site for free. Use these resumes as templates to get help creating the best Guest Service Representative resume.

Previous Companies:

  • Oakwood Worldwide
  • Little River Chiropractic Clinic
  • WalMart

Previous Job Positions:

  • Guest Service Representative
  • Receptionist
  • Customer Service Assistant
  • Customer Service Associate

Schools:

  • Northern Virginia Community College

Level of Education:

  • Associates of Science-Criminology program-currently enrolled

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