Norwegian Cruise Line - Guest Service Representative Resume Example

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Gabriel Rodriguez
Professional Summary

Service-oriented in Guest/Customer Service with 30 years background in a fast paced environment. Core competencies include professional manner, detail oriented and flexible as well as excellent communication and time management skills. Handles tasks with accuracy and efficiency.

  • Guest Services
  • Accurate and detailed
  • Flexible
  • Independent worker but work well with a team
  • Microsoft Office functions
  • 75 WPM typing
  • 10 Key by touch
Guest Service Representative 12/2014 to 06/2015
Norwegian Cruise Line - Mesa, AZ
Assist approximately 100 guests per day with existing reservations making corrections or changes. Also booked new reservations when que was full for Personal Vacation Planner department.
Guest Services/Concierge 03/2007 to 09/2014
Disneyland Resort Hotels - Anaheim, CA

Assist approximately 25 guests over the phone and in person, assisting them with dining, entertainment, transportation reservations, familiarizing them with the area, hotels, offerings, planning their vacations and assist guests in the Concierge Lounges.

Working Lead (Supervisor) 06/2002 to 03/2007
Disneyland Resort Store Operations - Anaheim, CA
Supervised 10 to 20 Cast Members. Responsible for checking in Cast Members for their shifts, assigning location, opening and closing 15 cash registers with $300 funds, maintaining those registers with change and cash pulls, balancing of safe, maintaining labor for daily store operations, making rounds of 5 stores to assist fellow Cast Members with questions and problem solving, maintaining merchandise and stocking.
Hostess/Cashier 04/2001 to 06/2002
Disneyland Resort Store Operations - Anaheim, CA
Greet approximately 100 guests, help with selection of merchandise, answer questions, make suggestions, complete guest transaction at cash register, maintain presentation of merchandise and stock displays.
Customer Service/Sales 06/1987 to 04/2001
Alumi-Cover Awning Company - Mesa, AZ
Assist approximately 35 customers per day with placing orders both in person and on the phone, coordinate orders with the productions line, data entry maintaining inventory, customer orders, monthly and year end closing procedures and assistant office manager of 5 people when manager on vacation.
Arizona State University May 1985 Tempe, AZ
Bachelor of Science: Design Arts
Vanguard University (formerly Southern California College) May 1981 Costa Mesa, CA
Bachelor of Arts: Elementary Education

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About this resume

Guest Service Representative FROM Chandler , Arizona RESUME

This is a resume for a Guest Service Representative in Chandler, Arizona with experience working for such companies as Norwegian Cruise Line and Disneyland Resort Hotels. The grade for this resume is 0 and is one of hundreds of Guest Service Representative resumes available on our site for free. Use these resumes as templates to get help creating the best Guest Service Representative resume.

School Attended
Arizona State University