Home2 Suites - Guest Service Representative Resume Example

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Elijah Anderson
XXXX XXXXX XXXXX, Kokomo, IN 46902
Ph: XXXXXXXXXXXXX
XXXXXXXXXXXXXXXXXX
Professional Summary:

Reliable as a Guest Service Agent with an Associate of Arts degree and background in hospitality and clerical work. Hardworking, reliable, and honest with over 3 years of experience in the hotel industry and customer service.

Skills:
  • Customer and Personal Service
  • Clerical
  • Service Orientation
  • Active Listening
  • Computers and Electronics
  • Judgment and Decision Making
  • Critical Thinking
  • Problem Solving
  • OnQ Trained
Experience:
Guest Service Representative Aug 2015Oct 2015 Home2 Suites McCandless/Pittsburgh, PA
  • Greet, register, and assign rooms to guests of hotels or motels.
  • Verify customers' credit, and establish how the customer will pay for the accommodation.
  • Contact housekeeping or maintenance staff when guests report problems.
  • Make and confirm reservations.
  • Keep records of room availability and guests' accounts, manually or using computers.
  • Post charges, such those for rooms, food, or telephone calls, to ledgers manually or by using computers.
  • Record guest comments or complaints, referring customers to managers as necessary.
  • Review accounts and charges with guests during the check out process.
  • Transmit and receive messages, using telephones or telephone switchboards.
  • Advise housekeeping staff when rooms have been vacated and are ready for cleaning.
  • Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.
Receptionist Dec 2014Aug 2015 St. John Specialty Care Center Mars, PA
  • Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
  • Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
  • Hear and resolve complaints from customers or the public.
  • File and maintain records.
  • Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided.
  • Collect, sort, distribute, or prepare mail, messages, or courier deliveries.
  • Analyze data to determine answers to questions from customers or members of the public.
  • Keep a current record of staff members' whereabouts and availability.
  • Process and prepare memos, correspondence, or other documents.
  • Perform duties, such as taking care of plants or straightening magazines to maintain lobby or reception area.
Guest Service Representative Apr 2011Aug 2014 Hampton Inn Louisville- Northeast (Malcolm Bryant Corporation) Louisville, KY
  • Greet, register, and assign rooms to guests of hotels or motels.
  • Verify customers' credit, and establish how the customer will pay for the accommodation.
  • Contact housekeeping or maintenance staff when guests report problems.
  • Make and confirm reservations.
  • Keep records of room availability and guests' accounts, manually or using computers.
  • Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers.
  • Record guest comments or complaints, referring customers to managers as necessary.
  • Review accounts and charges with guests during the check out process.
  • Transmit and receive messages, using telephones or telephone switchboards.
  • Advise housekeeping staff when rooms have been vacated and are ready for cleaning.
  • Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.
  • Supervise the work of other employees.
  • Arrange tours, taxis, or restaurant reservations for customers.
Education:
Associate of Arts : General Studies May 2010 Madisonville Community College Madisonville, KY
High School Diploma May 2005 Muhlenberg North High School Greenville, KY
Community Service:

Church Volunteer

Additional Information:

-Proficient in Hilton's OnQ reservation system, Microsoft Word, Microsoft Outlook, social media, etc.

-Certified in First Aid, October 2013

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About this resume

Guest Service Representative FROM Kokomo , Indiana RESUME

This is a resume for a Guest Service Representative in Kokomo, Indiana with experience working for such companies as Home2 Suites and St John Specialty Care Center. The grade for this resume is 0 and is one of hundreds of Guest Service Representative resumes available on our site for free. Use these resumes as templates to get help creating the best Guest Service Representative resume.

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School Attended
Madisonville Community College