Extended Stay America - Guest Service Representative Resume Example

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Isaac Wright
XXXX XX XXXXXXXXX XX XXXX, Scottsdale, AZ 85251
Ph: XXXXX XXXXXXXX
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Professional Summary
Skills
  • Customer and Personal Service
  • Coordination
  • Time Management
  • Service Orientation
  • Judgment and Decision Making
  • Operation Monitoring
Experience
Guest Service Representative Mar 2014Present Extended Stay America Scottsdale, AZ
  • Plan, schedule or supervise the work of other employees.
  • Verify customers' credit, and establish how the customer will pay for the accommodations.
  • Perform bookkeeping activities, such as balancing accounts and conducting nightly audits.
  • Compute bills, collect payments, and make change for guests.
  • Record guest comments or complaints, referring customers to managers as necessary.
  • Monitor the revenue activity of the hotel or facility.
  • Train staff members.
  • Coordinate front-office activities of hotels or motels, and resolve problems.
  • Collect payments and record data pertaining to funds and expenditures.
  • Provide assistance to staff members by inspecting rooms, setting tables or doing laundry.
  • Prepare required paperwork pertaining to departmental functions.
  • Confer and cooperate with other managers to ensure coordination of hotel activities.
Shift Manager Sep 2012Present Fascinations Scottsdale, AZ
  • Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
  • Inventory stock and reorder when inventory drops to a specified level.
  • Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
  • Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate.
  • Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.
  • Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business.
  • Compile and balance cash receipts at the end of the day or shift.
Education
High School Diploma May 2012 Coronado High School Scottsdale, AZ

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About this resume

Guest Service Representative FROM Scottsdale , Arizona RESUME

This is a resume for a Guest Service Representative in Scottsdale, Arizona with experience working for such companies as Extended Stay America and Fascinations. The grade for this resume is 0 and is one of hundreds of Guest Service Representative resumes available on our site for free. Use these resumes as templates to get help creating the best Guest Service Representative resume.

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School Attended
Coronado High School