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Courtyard By Marriott - Guest Service Representative Resume Example

Skylar Simmons
  • XXX XXXXXXXX XXX, Leander, TX 78641
  • H: XXXXXXXXXX
  • XXXXXXXXXXXXXXXXXXXXXX
Objective
Looking to excel in a new fast paced environment where I will take skills and knowledge learned from years of customer service to accomplish success and growth.  Proactive and committed to learning new techniques to achieve exceptional results.
Skills
  • Establishes rapport with fellow associates and management with ease.
  • Perceptive and an active listener 
  • Makes appropriate judgement and decision making.
  • Quickly learns operating systems and displays computer expertise.
  • A creative and innovative thinker.
  • Processes new information quickly.
  • Has a friendly and positive demeanor that aids customer interaction.
Work History
Guest Service Representative, 02/2013 to Present
Courtyard by Marriott Austin, TX
  • Is an information specialist with emphasis on reservations, guest inquires, and currency systems.
  • Greets all guests with a smile, displays positive energy with every interaction and ensures that the quests experience meets their initial expectations.
  • Performs bookkeeping activities, such as balancing accounts and conducting nightly audits.
  • Answers inquiries pertaining to hotel services, guest registration, and travel directions, or makes recommendations regarding shopping, dining, or entertainment.
  • Displays expertise when handling multiple phone calls and phone conferences
  • Quickly adapts to various high-pressure situations
  • Quickly responds and restores maintenance-related issues.
  • Works with sales to book groups and meeting spaces, create rooming lists, organize and cater meeting rooms if needed and above all make sure the clients leave satisfied with their experience.
Guest Service Representative, 06/2011 to 02/2013
Hampton Inn & Suites San Marcos, TX
  • Became an information specialist with emphasis on reservations, guest inquires, and currency systems.
  • Greeted all guests with a smile, displayed positive energy with every interaction and ensured that the quests experience met their initial expectations. 
  • Answered inquiries pertaining to hotel services, guest registration, and travel directions, or made recommendations regarding shopping, dining, or entertainment.
  • Displayed expertise when handling multiple phone calls and phone conferences.
  • Quickly adapted to various high-pressure situations.
  • Quickly responded and restored maintenance-related issues.
Retail Associate, 04/2011 to 07/2011
White House Black Market San Marcos, Tx
  • Provided customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
  • Able to organize and pay close attention to detail.
  • Communicated with customers to determine their needs and ensure that they are happy with their purchases.
  • Adapted to high pressure environments.
  • Worked competitively to meet and go above sales goals.
  • Adept at handling cash register with speed and accuracy.
  • Worked with fellow employees and management to design and incorporate new and innovative strategies to advance sales. 
Retail Associate, 05/2010 to 04/2011
Abercrombie & Fitch San Marcos, TX
  • Provided customer service by greeting and assisting customers, and responding to customer inquiries and complaints. 
  • Able to organize and pay close attention to detail.
  • Adaptable to high pressure environments.
  • Adept at handling cash register with speed and accuracy.
  • Aided customers with ease and eagerness.
Education
Associate of Applied Science: Mass Communications, Texas State University - San Marcos, TX
Specialized in Electronic Media
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Resume Details

This is a real resume for a Guest Service Representative in Leander, Texas with experience working for such companies as Courtyard By Marriott, Hampton Inn & Suites, White House Black Market. This is one of the hundreds of Guest Service Representative resumes available on our site for free. Use these resumes as templates to get help creating the best Guest Service Representative resume.

Previous Companies:

  • Courtyard by Marriott
  • Hampton Inn & Suites
  • White House Black Market

Previous Job Positions:

  • Guest Service Representative
  • Retail Associate

Schools:

  • Texas State University

Level of Education:

  • Associate of Applied Science

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