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Target - Guest Service Manager Resume Example

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David Garcia
XXX XXXXXX XX XX, Olympia, WA 98502
Ph: XXXXXXXXXX
XXXXXXXXXXXXXXXXXXXXX
Professional Summary
   I have worked in the customer service for more than 10 years and worked with electronics more than 15 years.
   I'm at my best in a fast paced work environment. After working as a Guest Service Manager at Target I have learned that I also work efficiently under pressure.
   As a Video Gaming Tech I enjoyed working with customers, answering their questions and being able to work with technology.
Skills
  • 16 years working with and repairing personal computers
  • 3 years as video game technician
  • 10 years in Customer Service
  • Over 5 years in managerial roles
  • Judgment and Decision Making
  • Critical Thinking
  • Complex Problem Solving
  • Time Management
  • Communications and Media
Experience
Guest Service Manager May 2013Present Target Olympia, Wa
  • Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs.
  • Resolve customer complaints regarding sales and service.
  • Establish and implement departmental policies, goals, objectives, and procedures, conferring with board members, organization officials, and staff members as necessary.
  • Collect performance data and meet with team to set goals to ensure they are delivering excellent customer service and are consistently offering different loyalty drivers (i.e. Target Red Card).
  • Answer customers' questions about merchandise and advise customers on merchandise selection.
  • Keeping track of supplies for the entire store and ordering supplies when needed.
Video Gaming Tech Mar 2010May 2013 Shoalwater Bay Casino Tokeland , WA
  • Replace monitors, bill acceptors, ticket printers, and swap misc. equipment out from Casino Slot Machines.
  • Communicate with Slot Machine companies to order parts and troubleshoot machines.
  • Monitor payment of hand-delivered jackpots to ensure promptness.
  • Respond to and resolve patrons' complaints.
  • Patrol assigned areas to ensure that players are following rules and that machines are functioning correctly.
  • Answer patrons' questions about gaming machine functions and payouts.
  • Coordinate and oversee the work of slot department workers, including change runners and slot technicians.
  • Enforce safety rules, and report or remove safety hazards as well as guests who are underage, intoxicated, disruptive, or cheating.
Night Supervisor Mar 2007Mar 2010 Teds Red Apple Westport , WA
  • Attach identifying tags to containers or mark them with identifying information.
  • Read work orders or receive oral instructions to determine work assignments or material or equipment needs.
  • Move freight, stock, or other materials to and from storage, loading docks, delivery vehicles,  and containers, by hand or using Hand trucks
  • Take inventory or examine merchandise to identify items to be reordered or replenished.
  • Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
  • Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
Education
High School Diploma Jun 2005 Ocosta High School Westport, WA
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Resume Details

This is a real resume for a Guest Service Manager in Olympia, Washington with experience working for such companies as Target, Shoalwater Bay Casino, Teds Red Apple. This is one of the hundreds of Guest Service Manager resumes available on our site for free. Use these resumes as templates to get help creating the best Guest Service Manager resume.

Previous Companies:

  • Target
  • Shoalwater Bay Casino
  • Teds Red Apple

Previous Job Positions:

  • Guest Service Manager
  • Video Gaming Tech
  • Night Supervisor

Schools:

  • Ocosta High School

Level of Education:

  • High School Diploma

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