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Mcdonalds Restaurant - Guest Service Manager Resume Example

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Layenai Chmueedanc-arnhza
XXX XX XXXXX, Burien, WA 98166
XXX XX XXXXX, 98166, Burien WA
XXXXXXXXXXXX
XXXXXXXXXXXXXXXXXXXXXXX
Summary
Guest service manager driven to exceed sales goals and build long term relationships with customers. Delivers positive
experiences through high-quality customer care. Service-oriented Server with 9 years background in Restaurants. Core competencies include Active listener, outgoing person, Fast learner as well as excellent communication and time management skills. Handles tasks with accuracy and efficiency.
Skills
  • Active Listening
  • Service Orientation
  • Customer and Personal Service
  • English Language
  • Friendly
  • Fast learner
  • Fluently in Spanish/English
Experience
Guest Service Manager Mar 2014Apr 2015 Mcdonalds Restaurant Burien, WA
  • Focus on Greeting customers as they enter the facility.
  • Changed all P.O.P ( Menu, Swipe prices, Changed advertisements ).
  • Expedited all food, drive thurs and front counters.
  • Strictly followed all cash, security, inventory and labor policies and procedures.
  • Reported to all shifts wearing a neat, clean and unwrinkled uniform.
  • Performed all position responsibilities accurately and in a timely manner.
  • Communicated openly and honestly with the management team during each shift to ensure it ran smoothly.
  • Immediately informed supervisors when supplies were low or if equipment was not functioning properly.
  • Pleasantly and courteously interacted with customers.
  • Maintained high standards of customer service during high-volume, fast-paced operations.
  • Prepared a variety of foods according to customers' orders or supervisors' instructions, following approved procedures.
Server/Hostess Oct 2010Apr 2011
  • Dennys Restaurant ­ 12501 GULF FREEWAY Houston Tx Consistently provided friendly guest service and heartfelt hospitality.
  • Demonstrated integrity and honesty while interacting with guests, team members and managers.
  • Prepared fountain drinks and ice cream items.
  • Prepared a variety of foods according to customers' orders or supervisors' instructions, following approved procedures.
  • Placed food trays over food warmers for immediate service or stored them in refrigerated storage cabinets.
  • Handled currency and credit transactions quickly and accurately.
  • Prepared quality products while maintaining proper food safety practices, portion control and presentation within service goal times.
Server/Hostess Jan 2006Sep 2010 Denny's Restaurant phoenix, Az
  • Check with customers to ensure that they are enjoying their meals and take action to correct any problems.
  • Collect payments from customers.
  • Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff.
  • Prepare checks that itemize and total meal costs and sales taxes.
  • Take orders from patrons for food or beverages.
  • Check patrons' identification to ensure that they meet minimum age requirements for consumption of alcoholic beverages.
  • Present menus to patrons and answer questions about menu items, making recommendations upon request.
  • Roll silverware, set up food stations or set up dining areas to prepare for the next shift or for large parties.
  • Fill salt, pepper, sugar, cream, condiment, and napkin containers.
  • Escort customers to their tables.
Education
High School Diploma Jan 2007 Greenway High School Greenway
Certifications
Certified for Home Dialysis Technician.Positive Discipline Association, Developing Respectful Relationships.
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Resume Details

This is a real resume for a Guest Service Manager in Burien, Washington with experience working for such companies as Mcdonalds Restaurant, Dennys Restaurant. This is one of the hundreds of Guest Service Manager resumes available on our site for free. Use these resumes as templates to get help creating the best Guest Service Manager resume.

Previous Companies:

  • Mcdonalds Restaurant
  • Dennys Restaurant

Previous Job Positions:

  • Guest Service Manager
  • Server
  • Hostess

Schools:

  • Greenway High School

Level of Education:

  • High School Diploma

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