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Wyndham Worldwide - Guest Service Associate Resume Example

Alexander Wilson
XXX XXXXXX XXX, Crossville, TN 38555
Ph: XXXXXXXXXXXX
XXXXXXXXXXXXXXXXXXXXX
Professional Summary
I am a reliable, dedicated customer service representative with excellent communication and time-management skills.  I handle tasks and challenging endeavors with accuracy and efficiency to ensure all-around satisfaction. 
Skills
  • Customer and Personal Service
  • Coordination
  • Social Perceptiveness
  • Time Management
  • Judgment and Decision Making
  • Computers and Electronics
Experience
Guest Service Associate Sep 2012Present Wyndham Worldwide Crossville, TN
  • Keep records of room availability and guests' accounts using computers
  • Record guest comments or complaints, referring customers to managers as necessary
  • Transmit and receive messages, using telephones or telephone switchboards
  • Answer inquiries pertaining to resort services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment
  • Greet guests as initial company representative
  • Register and assign rooms to meet the requests of the guests of resort
  • Contact housekeeping and maintenance when guests report problems
  • Was direct contact person for Lost and Found
  • Chairperson for A Team
  • Ran audit reports
  • Cashier for resort amenities
  • Interact with owners and potential owners
  • Post charges, such as cleaning fees, extra supplies, or resort amenities 

Server Apr 2012Oct 2012 Lefty's Barbecue Crossville, TN
  • Inform customers of daily specials.
  • Take customer orders, make certain guests are satisfied
  • Assist host or hostess by answering phones to take reservations or to-go orders, and by greeting, seating, and thanking guests.
  • Perform cleaning duties, such as sweeping and mopping floors, vacuuming carpet, tidying up server station, taking out trash, or checking and cleaning bathroom.

Administrative Assistant Jan 2012Apr 2012 Knoxville Coach and RV Knoxville, TN
  • Schedule and confirm appointments for clients, customers, or supervisors.
  • Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.
  • Locate and attach appropriate files to incoming correspondence requiring replies.
  • Operate electronic mail systems and coordinate the flow of information, internally or with other organizations.

Dining Room Attendant Jun 2010Jan 2012 The Brass Lantern Crossville, TN
  • Assist with preparing and serving food and beverages.
  • Inspect dining and serving areas to ensure cleanliness and proper setup.
  • Answer telephone calls and respond to inquiries or transfer calls.
  • Speak with patrons to ensure satisfaction with food and service, to respond to complaints, or to make conversation.
  • Greet guests and seat them at tables or in waiting areas.
  • Present menus to patrons and answer questions about menu items, making recommendations upon request.
  • Clean tables or counters after patrons have finished dining.
  • Prepare tables for meals, including setting up items such as linens, silverware, and glassware.
Education
High School Diploma : General Dec 2011 Stone Memorial High School Crossville, TN
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Resume Details

This is a real resume for a Guest Service Associate in Crossville, Tennessee with experience working for such companies as Wyndham Worldwide, Leftys Barbecue, Knoxville Coach And Rv. This is one of the hundreds of Guest Service Associate resumes available on our site for free. Use these resumes as templates to get help creating the best Guest Service Associate resume.

Previous Companies:

  • Wyndham Worldwide
  • Leftys Barbecue
  • Knoxville Coach and RV

Previous Job Positions:

  • Guest Service Associate
  • Server
  • Administrative Assistant
  • Dining Room Attendant

Schools:

  • Stone Memorial High School

Level of Education:

  • High School Diploma

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