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Riviera Hotel And Casino - Guest Service Agent Resume Example

Isaac Wright
XXXX XXXXX XXXX XX , LAS VEGAS , NV 89110
H: XXXXXXXXXXXX
XXXXXXXXXXXXXXXXXXXX
Professional Summary

Friendly and enthusiastic person with 25 years of specialization in customer service. Able to learn new tasks quickly and proficient in growing key customer relationships. Represent establishment with friendly, professional demeanor at all times.

Skills
  • Customer and Personal Service
  • Service Orientation
  • Judgment and Decision Making
  • 10 Key calculation
  • Typing
  • Telephone Training
  • Filling
  • Copy machine
  • Fax machine/Email
  • Cash handling
  • Bilingual English/Spanish
Experience
GUEST SERVICE AGENT/VIP Services/ CHIEF CLERK 05/1993 - 05/2015
RIVIERA HOTEL AND CASINO - LAS VEGAS, NV
  • Greet, register, and assign rooms to guests of hotels or motels.
  • Verify customers' credit, and establish how the customer will pay for the accommodation.
  • Contact housekeeping or maintenance staff when guests report problems.
  • Issue room keys and escort instructions to bellhops.
  • Make and confirm reservations.
  • Keep records of room availability and guests' accounts, manually or using computers.
  • Perform bookkeeping activities, such as balancing accounts. 
  • Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers.
  • Compute bills, collect payments, and make change for guests.
  • Record guest comments or complaints, referring customers to managers as necessary.
  • Review accounts and charges with guests during the check out process.
  • Transmit and receive messages, using telephones or telephone switchboards.
  • Advise housekeeping staff when rooms have been vacated and are ready for cleaning.
  • Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.
  • Prepare for basic food service, such as setting up continental breakfast or coffee and tea supplies.
  • Arrange transportation for our VIP guest.
  • Make restaurant reservations.  
  • Plan, schedule or supervise the work of other employees.
  • Clean and maintain lobby and common areas, such as restocking supplies and watering plants.
  • Date-stamp, sort, and rack incoming mail and messages.
  • Resolve customer complaints or answer customers' questions regarding policies and procedures.
  • Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
  • Train or instruct employees in job duties or company policies or arrange for training to be provided.
  • Dealing with Casino host regarding comps and adjustments for our casino players.
  • Represent the hotel and ambassador of hospitality.
OPERATIONS ASSISTANT 06/1990 - 04/1993
JERRY'S RESTAURANT INC. - LAS VEGAS, NV
  • Use computers for various applications, such as database management or word processing.
  • Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
  • Collect and deposit money into accounts, disburse funds from cash accounts to pay bills or invoices, keep records of collections and disbursements, and ensure accounts are balanced.
  • Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.
  • Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.
  • Maintain scheduling and event calendars.
  • Schedule and confirm appointments for clients, customers, or supervisors.
  • Make copies of correspondence or other printed material.
  • Coordinate conferences, meetings, or special events, such as luncheons or graduation ceremonies.
  • Arrange conference, meeting, or travel reservations for office personnel.
Education
High School Diploma: BUSINESS COMMUNICATIONS AND BUSINESS MANAGEMENT Jun 1989 SOUTHERN NEVADA VOCATIONAL TECHNICAL CENTER - LAS VEGAS, NV
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Resume Details

This is a real resume for a GUEST SERVICE AGENT in LAS VEGAS, Nevada with experience working for such companies as Riviera Hotel And Casino, Jerrys Restaurant Inc. This is one of the hundreds of GUEST SERVICE AGENT resumes available on our site for free. Use these resumes as templates to get help creating the best GUEST SERVICE AGENT resume.

Previous Companies:

  • RIVIERA HOTEL AND CASINO
  • JERRYS RESTAURANT INC

Previous Job Positions:

  • GUEST SERVICE AGENT
  • VIP Services
  • CHIEF CLERK
  • OPERATIONS ASSISTANT

Schools:

  • SOUTHERN NEVADA VOCATIONAL TECHNICAL CENTER

Level of Education:

  • High School Diploma

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