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Hilton Chicagomagnificent Mile Suites - Guest Service Agent Resume Example

Lsilevre Trerobs
Professional Summary

Goal-oriented Guest Service Agent dedicated to high levels of customer satisfaction and meeting aggressive business goals. Integrity and loyalty with specialized knowledge in hospitality and customer service 

  • Customer and Personal Service
  • Service Orientation
  • Judgment and Decision Making
  • Monitoring
  • Active Learning
  • Psychology
  • Learning Strategies
  • Chemistry
Guest Service Agent Jul 2015Current Hilton Chicago/Magnificent Mile Suites Chicago, IL
Managed guest arrivals, including processing payments, noting requests, and issuing room keys. Collaborated with maintenance, housekeeping, and security to resolve requests and issues efficiently in a timely manner. Maintained an up-to-date knowledge of resort facilities and local businesses to proficiently answer all guest questions and requests.
Guest Service Runner Sep 2013Jul 2015 Palmer House a Hilton Hotel Chicago, IL
Delivering amenities to the guest in a timely manner, while providing great customer service to each person I encounter. 
Sales Associate Jul 2007Sep 2013 Abercrombie & Fitch Chicago, IL
Greeting customers and determined their needs and desires. Discussing product quality and number of merchandise for purchase. Provide advice to clients regarding particular product or service.
Front desk/Porter Jul 2007Jun 2013 XSport Fitness Chicago, IL
Greeting members and guest as they arrive. Handle members check-in appropriately, take calls, provide information and transfer calls.
Bachelor of Science: Psychology Jun 2011 DePaul University - Lincoln Park Student Center Chicago, IL
  • GPA 3.71
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Resume Details

This is a real resume for a Guest Service Agent in Chicago, Illinois with experience working for such companies as Hilton Chicagomagnificent Mile Suites, Palmer House A Hilton Hotel, Abercrombie Fitch. This is one of the hundreds of Guest Service Agent resumes available on our site for free. Use these resumes as templates to get help creating the best Guest Service Agent resume.

Previous Companies:

  • Hilton ChicagoMagnificent Mile Suites
  • Palmer House a Hilton Hotel
  • Abercrombie Fitch

Previous Job Positions:

  • Guest Service Agent
  • Sales Associate
  • Front Desk
  • Porter


  • DePaul University - Lincoln Park Student Center

Level of Education:

  • Bachelor of Science

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