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Doubletree By Hilton Hotel - Guest Service Agent Resume Example

Elizabeth Richardson

Service-oriented leader with a ten year background in the banking, financial, food-service, and hospitality industry. Core competencies include operations management, employee development, and customer service as well as excellent communication and time management skills. Handles tasks with accuracy and efficiency.

  • Sales and Marketing
  • Judgment and Decision Making
  • Administration and Management
  • Time Management
  • Personnel and Human Resources
  • Quality Control Analysis
  • Customer and Personal Service
Guest Service Agent/NightAuditor, 01/2012 to Present
Doubletree By Hilton Hotel
  • Introduced and implemented accounting system to work with available accounts receivable (A/R) and accounts payable (A/P) data to manage automatic ledger balances
  • Voted "Employee of the Month" for outstanding job performance
  • Balanced and audited for accuracy in accounts
  • Managed and initiated daily management and accounting reports
  • Resolved accounting discrepancies
  • Performed guest service representative duties
  • Engaged with guest to meet and needs and maintain service levels
  • Balanced end-of-day check and credit transactions
  • Executed the guest check-in and check-out process
  • Coordinated and oversaw timely execution of sign placement based on sales and marketing needs
  • Utilized pointer reports and home store grids for sale set execution
  • Conducted weekly audits to ensure signage placement accuracy
  • Achieved 98% signage accuracy
  • Maintained signage organization and placement process
  • Assisted Merchandise Team Manager (MTM) with point-of-sale (POS) transactions and oversight of signage placement based on merchandising moves
Assistant Manager, 01/2007 to 01/2011
Century Management Inc. - McDonald's Memphis, TN
  • Managed store operations for Memphis location with $750 million in annual sales and staff of50 employees
  • Responsible for recruitment and training process for restaurant employees
  • Maintained inventory control and processed inventory orders
  • Implemented various sales programs to promote "new" menu items, while implementing reduced waste cost measures
  •  Ensured OSHA and DHEC compliance to meet state regulations 
Business Solutions Consultant, 08/2006 to 09/2007
First Data Coporation Memphis, TN
  • Provided potential clients with credit card terminal setup and usage support 
  • Ensured accounting accuracy, reported revenue data, and monitored productivity of terminals
  • Provided technical support to clients for both hardware and software issues
Member Services Representative, 03/2004 to 07/2006
Addison Avenue Federal Credit Union Memphis, TN
  • Expert knowledge of banking processes, policies, and procedures
  • Sold IRAs, certificates of deposit, investments products, loan products, insurance, and transaction accounts to clients
  • Ensured loan processing was compliant with bank regulations
  • Responsible for balancing individual teller cash drawers and identifying consumer banking needs
  • Analyzed accounting data to determine banking options for members
  • Provided clients financial advice on securities buying and asset management
Associate of Science: Business Administration, Jan 1997 Southeast College of Technology - Memphis, TN
Business Administration
High School Diploma: Jan 1995 Frayser High School - Memphis, TN
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Resume Details

This is a real resume for a Guest Service Agent in PELHAM, New York with experience working for such companies as Doubletree By Hilton Hotel, Macys, Century Management Inc Mcdonalds. This is one of the hundreds of Guest Service Agent resumes available on our site for free. Use these resumes as templates to get help creating the best Guest Service Agent resume.

Previous Companies:

  • Doubletree By Hilton Hotel
  • Macys
  • Century Management Inc McDonalds

Previous Job Positions:

  • Guest Service Agent
  • NightAuditor
  • Assistant Manager
  • Business Solutions Consultant
  • Member Services Representative


  • Southeast College of Technology
  • Frayser High School

Level of Education:

  • Associate of Science
  • High School Diploma

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