Beacon Hotel & Corporate Quarters - Guest Service Agent Resume Example

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Isaiah Edwards
  • XXXX XXXXXXXX XXXXXX, Oxon Hill, MD 20745
  • H: XXXXX XXXXXXXX
  • XXXXXXXXXXXXXXXXXX
Experience
Guest Service Agent, 03/2014 to Present
Beacon Hotel & Corporate Quarters Washington, DC
  • Greet, register, and assign rooms to guests of hotels or motels.
  • Verify customers' credit, and establish how the customer will pay for the accommodation.
  • Issue room keys and escort instructions to bellhops.
  • Keep records of room availability and guests' accounts, manually or using computers.
  • Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers.
  • Compute bills, collect payments, and make change for guests.
  • Record guest comments or complaints, referring customers to managers as necessary.
  • Transmit and receive messages, using telephones or telephone switchboards.
  • Advise housekeeping staff when rooms have been vacated and are ready for cleaning.
  • Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.
  • Contact housekeeping or maintenance staff when guests report problems.
Guest Service Agent, 03/2012 to 03/2014
Hampton Inn & Suites Aexandria, VA
  • Greet, register, and assign rooms to guests of hotels or motels.
  • Verify customers' credit, and establish how the customer will pay for the accommodation.
  • Issue room keys and escort instructions to bellhops.
  • Keep records of room availability and guests' accounts, manually or using computers.
  • Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers.
  • Compute bills, collect payments, and make change for guests.
  • Record guest comments or complaints, referring customers to managers as necessary.
  • Review accounts and charges with guests during the check out process.
  • Transmit and receive messages, using telephones or telephone switchboards.
  • Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.
  • Contact housekeeping or maintenance staff when guests report problems.
  • Advise housekeeping staff when rooms have been vacated and are ready for cleaning.
Guest Service Agent, 03/2008 to 05/2012
Double Tree Sandston, VA
  • Greet, register, and assign rooms to guests of hotels or motels.
  • Verify customers' credit, and establish how the customer will pay for the accommodation.
  • Issue room keys and escort instructions to bellhops.
  • Keep records of room availability and guests' accounts, manually or using computers.
  • Compute bills, collect payments, and make change for guests.
  • Record guest comments or complaints, referring customers to managers as necessary.
  • Review accounts and charges with guests during the check out process.
  • Transmit and receive messages, using telephones or telephone switchboards.
  • Advise housekeeping staff when rooms have been vacated and are ready for cleaning.
  • Contact housekeeping or maintenance staff when guests report problems.
  • Make and confirm reservations.
  • Perform bookkeeping activities, such as balancing accounts and conducting nightly audits.
Night Auditor, 01/2003 to 02/2008
Days Inn Farmville, VA
  • Greet, register, and assign rooms to guests of hotels or motels.
  • Issue room keys and escort instructions to bellhops.
  • Verify customers' credit, and establish how the customer will pay for the accommodation.
  • Keep records of room availability and guests' accounts, manually or using computers.
  • Perform bookkeeping activities, such as balancing accounts and conducting nightly audits.
  • Compute bills, collect payments, and make change for guests.
  • Record guest comments or complaints, referring customers to managers as necessary.
  • Transmit and receive messages, using telephones or telephone switchboards.
Education
Associate of Science: Criminmal Justice, Dec 2012 SVCC - Keysville, va
Associate of Science: Administrative Justice , May 2007 SVCC - Keysville, VA
Awards

Employee of the Month

Outstanding Achievement in Customer Satisfaction, 2014

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About this resume

Guest Service Agent FROM Oxon Hill , Maryland RESUME

This is a resume for a Guest Service Agent in Oxon Hill, Maryland with experience working for such companies as Beacon Hotel & Corporate Quarters and Hampton Inn & Suites. The grade for this resume is 0 and is one of hundreds of Guest Service Agent resumes available on our site for free. Use these resumes as templates to get help creating the best Guest Service Agent resume.

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School Attended
SVCC