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G6 Hospitality - Guest Relations Specialist Resume Example

Gabriel Rodriguez
XXXX XXXXXX XX, Columbus, OH 43227
Professional Summary

Outgoing individual offering superb customer service proficiency and passion for exceeding sales goals. In the customer service field and call centers.
Results-oriented professional, specializing in customer service and coaching skills. I'm Looking for a position as a employee in a fast growth company. 

  • Active Listening
  • Critical Thinking
  • Complex Problem Solving
  • Computers and Electronics
  • Clerical
  • Learning Strategies
  • Typing 65 wpm
  • Excellent customer service
  • Reliable 
Guest Relations Specialist Oct 2013Present G6 Hospitality Columbus, OH
  • Document formal reports of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
  • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
  • Confer with customers by telephone  to provide information about services, make, modify or   cancel reservations, or obtain details of complaints.
Reservation Agent Jul 2013Oct 2013 Innosource temporary agency Dublin, OH
  • Plan routes, itineraries, and accommodation details, and compute fares and fees, using schedules, rate books, and computers.
  • Answer inquiries regarding information such as schedules, accommodations, procedures, and policies.
  • Prepare customer invoices and accept payment.
  • Determine whether space is available on travel dates requested by customers, assigning requested spaces when available.
Supervisor Apr 2009Feb 2013 AMC THEATRES Columbus, OH
  • Provide staff with assistance in performing difficult or complicated duties.
  • Monitor sales staff performance to ensure that goals are met.
  • Formulate pricing policies on merchandise according to profitability requirements.
  • Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business.
  • Listen to and resolve customer complaints regarding services, products, or personnel.
  • Hire, train, and evaluate personnel.
  • Attend company meetings to exchange product information and coordinate work activities with other departments.
  • Prepare sales and inventory reports for management and budget departments.
  • Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or performing specific services.
  • Plan and prepare work schedules, and assign employees to specific duties.
Business Administration Oct 2011 Columbus State Community College Columbus, OH
High School Diploma: Arts Jun 2010 Ft Hayes High School Columbus, OH
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Resume Details

This is a real resume for a Guest Relations Specialist in Columbus, Ohio with experience working for such companies as G6 Hospitality, Innosource Temporary Agency, Amc Theatres. This is one of the hundreds of Guest Relations Specialist resumes available on our site for free. Use these resumes as templates to get help creating the best Guest Relations Specialist resume.

Previous Companies:

  • G6 Hospitality
  • Innosource temporary agency

Previous Job Positions:

  • Guest Relations Specialist
  • Reservation Agent
  • Supervisor


  • Columbus State Community College
  • Ft Hayes High School

Level of Education:

  • High School Diploma

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