Search Resume Examples

G6 Hospitality - Guest Relations Specialist Resume Example

Gabriel Rodriguez
XXXX XXXXXX XX, Columbus, OH 43227
XXXXXXXXXXXXXXXXXXXXXXXXXX
Ph: XXX XXX XXXX
Professional Summary

Outgoing individual offering superb customer service proficiency and passion for exceeding sales goals. In the customer service field and call centers.
Results-oriented professional, specializing in customer service and coaching skills. I'm Looking for a position as a employee in a fast growth company. 

Skills
  • Active Listening
  • Critical Thinking
  • Complex Problem Solving
  • Computers and Electronics
  • Clerical
  • Learning Strategies
  • Typing 65 wpm
  • Excellent customer service
  • Reliable 
Experience
Guest Relations Specialist Oct 2013Present G6 Hospitality Columbus, OH
  • Document formal reports of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
  • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
  • Confer with customers by telephone  to provide information about services, make, modify or   cancel reservations, or obtain details of complaints.
Reservation Agent Jul 2013Oct 2013 Innosource temporary agency Dublin, OH
  • Plan routes, itineraries, and accommodation details, and compute fares and fees, using schedules, rate books, and computers.
  • Answer inquiries regarding information such as schedules, accommodations, procedures, and policies.
  • Prepare customer invoices and accept payment.
  • Determine whether space is available on travel dates requested by customers, assigning requested spaces when available.
Supervisor Apr 2009Feb 2013 AMC THEATRES Columbus, OH
  • Provide staff with assistance in performing difficult or complicated duties.
  • Monitor sales staff performance to ensure that goals are met.
  • Formulate pricing policies on merchandise according to profitability requirements.
  • Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business.
  • Listen to and resolve customer complaints regarding services, products, or personnel.
  • Hire, train, and evaluate personnel.
  • Attend company meetings to exchange product information and coordinate work activities with other departments.
  • Prepare sales and inventory reports for management and budget departments.
  • Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or performing specific services.
  • Plan and prepare work schedules, and assign employees to specific duties.
Education
Business Administration Oct 2011 Columbus State Community College Columbus, OH
High School Diploma: Arts Jun 2010 Ft Hayes High School Columbus, OH
Love this resume?

Resume Details

This is a real resume for a Guest Relations Specialist in Columbus, Ohio with experience working for such companies as G6 Hospitality, Innosource Temporary Agency, Amc Theatres. This is one of the hundreds of Guest Relations Specialist resumes available on our site for free. Use these resumes as templates to get help creating the best Guest Relations Specialist resume.

Previous Companies:

  • G6 Hospitality
  • Innosource temporary agency
  • AMC THEATRES

Previous Job Positions:

  • Guest Relations Specialist
  • Reservation Agent
  • Supervisor

Schools:

  • Columbus State Community College
  • Ft Hayes High School

Level of Education:

  • High School Diploma

The Easiest Way to Create a Professional Resume.

Create a job-winning resume in minutes.

create your resume

Similar Resumes

View More

Guest Relations Spec...

Herrin, Illinois

Companies Worked For:

Hyatt Hotels and Resorts, Stars Aid After School P...

Tier Google Wallet C...

Las Vegas, Nevada

Companies Worked For:

Telus International, UNITED HEALTH CARE, COVENTRY...

VIP Call Center Sale...

CANA, Virginia

Companies Worked For:

Wynn Las Vegas, The Art Institute of Pittsburgh On...

Reservation Agent

Lahaina, Hawaii

Companies Worked For:

The Westin Kaanapali Ocean Resort Villas, Maui Adv...

Reservation Agent

Winslow, Arizona

Companies Worked For:

Twin Arrows Navajo Casino Resort, Birdsprings Seni...

Reservations Agent

Pine Castle, Florida

Companies Worked For:

DoubleTree by Hilton Orlando Downtown, The Florida...

Warehouse Supervisor...

Lone Rock, Wisconsin

Companies Worked For:

Roundys General Merchandise, Riverdale High School...

Dock Supervisor

Las Vegas, Nevada

Companies Worked For:

P R Paper Supply Co Inc, Kohls North Las Vegas, U...

Get Started on Your Job-winning Resume Today!

Get all the help you need to create a professional resume in minutes. Includes thousands of pre-written examples for hundreds of jobs.

create your resume
Get Started on Your Job-winning Resume Today!