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Six Flags Over Georgia - Guest Relations Resume Example

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Julian Phillips
  • XXXX XXXXXXX XX, Decatur, GA 30034
  • H: XXXXXXXXXXXXX
  • XXXXXXXXXXXXXXXXXXX
Professional Summary

Friendly and enthusiastic Customer Service with 4 years of specialization in Guest Services. Able to learn new tasks quickly and proficient in growing key customer relationships. Represent establishment with friendly, professional demeanor at all times.

Skills
  • Customer and Personal Service
  • Speaking
  • Active Listening
  • Time Management
  • Judgment and Decision Making
  • Active Learning
Experience
Guest Relations, 03/2014 to 10/2014
Six Flags Over Georgia Austell, Ga
  • Assist Guests and provide assistance that is responsive to their needs
  • Accurately answer phone inquiries and respond to voicemails and emails in a timely matter
Keyholder, 08/2012 to 08/2013
Dollar General Jonesboro, Ga
  • Receive payment by cash, check, credit cards, vouchers, or automatic debits.
  • Issue receipts, refunds, credits, or change due to customers.
  • Assist customers by providing information and resolving their complaints.
  • Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
  • Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.
  • Greet customers entering establishments.
  • Answer customers' questions, and provide information on procedures or policies.
  • Process merchandise returns and exchanges.
  • Monitor checkout stations to ensure that they have adequate cash available and that they are staffed appropriately.
  • Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans.
  • Stock shelves, and mark prices on shelves and items.
  • Compute and record totals of transactions.
  • Open/close the store
Packers and Packagers, Hand, 05/2010 to 03/2011
Jc Penny Warehouse Forest Park, Ga
  • Record product, packaging, and order information on specified forms and records.
  • Load materials and products into package processing equipment.
  • Assemble, line, and pad cartons, crates, and containers, using hand tools.
  • Obtain, move, and sort products, materials, containers, and orders, using hand tools.
  • Place price tags and security buttons on items
Front Desk Clerk, 08/2007 to 05/2010
Fairfield Inn and Suites Marriott Cordele, Ga
  • Greet, register, and assign rooms to guests of hotels or motels.
  • Verify customers' credit, and establish how the customer will pay for the accommodation.
  • Contact housekeeping or maintenance staff when guests report problems.
  • Make and confirm reservations.
  • Keep records of room availability and guests' accounts, manually or using computers.
  • Perform bookkeeping activities, such as balancing accounts and conducting nightly audits.
  • Compute bills, collect payments, and make change for guests.
  • Record guest comments or complaints, referring customers to managers as necessary.
  • Review accounts and charges with guests during the check out process.
  • Transmit and receive messages, using telephones or telephone switchboards.
  • Advise housekeeping staff when rooms have been vacated and are ready for cleaning.
  • Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.
  • Prepare for basic food service, such as setting up continental breakfast or coffee and tea supplies.
Education
High School Diploma: General, Jun 2002 Crisp County High - Cordele, Ga
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Resume Details

This is a real resume for a Guest Relations in Decatur, Georgia with experience working for such companies as Six Flags Over Georgia, Dollar General, Jc Penny Warehouse. This is one of the hundreds of Guest Relations resumes available on our site for free. Use these resumes as templates to get help creating the best Guest Relations resume.

Previous Companies:

  • Six Flags Over Georgia
  • Dollar General
  • Jc Penny Warehouse

Previous Job Positions:

  • Guest Relations
  • Keyholder
  • Packers and Packagers
  • Hand
  • Front Desk Clerk

Schools:

  • Crisp County High

Level of Education:

  • High School Diploma

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