Six Flags Over Georgia - Guest Relations Resume Example

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Julian Phillips
  • XXXX XXXXXXX XX, Decatur, GA 30034
  • H: XXXXXXXXXXXXX
  • XXXXXXXXXXXXXXXXXXX
Professional Summary

Friendly and enthusiastic Customer Service with 4 years of specialization in Guest Services. Able to learn new tasks quickly and proficient in growing key customer relationships. Represent establishment with friendly, professional demeanor at all times.

Skills
  • Customer and Personal Service
  • Speaking
  • Active Listening
  • Time Management
  • Judgment and Decision Making
  • Active Learning
Experience
Guest Relations, 03/2014 to 10/2014
Six Flags Over Georgia Austell, Ga
  • Assist Guests and provide assistance that is responsive to their needs
  • Accurately answer phone inquiries and respond to voicemails and emails in a timely matter
Keyholder, 08/2012 to 08/2013
Dollar General Jonesboro, Ga
  • Receive payment by cash, check, credit cards, vouchers, or automatic debits.
  • Issue receipts, refunds, credits, or change due to customers.
  • Assist customers by providing information and resolving their complaints.
  • Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
  • Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.
  • Greet customers entering establishments.
  • Answer customers' questions, and provide information on procedures or policies.
  • Process merchandise returns and exchanges.
  • Monitor checkout stations to ensure that they have adequate cash available and that they are staffed appropriately.
  • Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans.
  • Stock shelves, and mark prices on shelves and items.
  • Compute and record totals of transactions.
  • Open/close the store
Packers and Packagers, Hand, 05/2010 to 03/2011
Jc Penny Warehouse Forest Park, Ga
  • Record product, packaging, and order information on specified forms and records.
  • Load materials and products into package processing equipment.
  • Assemble, line, and pad cartons, crates, and containers, using hand tools.
  • Obtain, move, and sort products, materials, containers, and orders, using hand tools.
  • Place price tags and security buttons on items
Front Desk Clerk, 08/2007 to 05/2010
Fairfield Inn and Suites Marriott Cordele, Ga
  • Greet, register, and assign rooms to guests of hotels or motels.
  • Verify customers' credit, and establish how the customer will pay for the accommodation.
  • Contact housekeeping or maintenance staff when guests report problems.
  • Make and confirm reservations.
  • Keep records of room availability and guests' accounts, manually or using computers.
  • Perform bookkeeping activities, such as balancing accounts and conducting nightly audits.
  • Compute bills, collect payments, and make change for guests.
  • Record guest comments or complaints, referring customers to managers as necessary.
  • Review accounts and charges with guests during the check out process.
  • Transmit and receive messages, using telephones or telephone switchboards.
  • Advise housekeeping staff when rooms have been vacated and are ready for cleaning.
  • Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.
  • Prepare for basic food service, such as setting up continental breakfast or coffee and tea supplies.
Education
High School Diploma: General, Jun 2002 Crisp County High - Cordele, Ga

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About this resume

Guest Relations FROM Decatur , Georgia RESUME

This is a resume for a Guest Relations in Decatur, Georgia with experience working for such companies as Six Flags Over Georgia and Dollar General. The grade for this resume is 0 and is one of hundreds of Guest Relations resumes available on our site for free. Use these resumes as templates to get help creating the best Guest Relations resume.

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School Attended
Crisp County High