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Holiday Inn Express and Suites - Guest Experience Champion Resume Example

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Leah Long
XXXXX XXXXXXXXX XX XX, Victorville, CA 92395
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Ph: XXXXXXXXXXXX
Professional Summary

Goal-oriented Guest Experience Champion dedicated to high levels of customer satisfaction and meeting aggressive business goals.

Skills
  • Judgment and Decision Making
  • Complex Problem Solving
  • Time Management
  • Active Learning
  • Multitasking
  • Customer Service
Experience
Guest Experience Champion Nov 2014Present Holiday Inn Express and Suites Hesperia, Ca
  • Respond to guest reviews through Heartbeat and IHG social listening.
  • Strive for service recovery.
  • Keep staff updated on problem handling scores and member recognition.
  • Post checks to AR accounts.
Front Desk Agent Mar 2014Present Holiday Inn Express and Suites Hesperia, Ca
  • Provide excellent customer service.
  • Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.
  • Contact housekeeping or maintenance staff when guests report problems.
Breakfast Attendant Oct 2012Mar 2014 Holiday Inn Express and Suites Hesperia, ca
  • Create a welcoming environment and personally interact with each guest.
  • Inspect and clean food preparation areas, such as equipment and work surfaces, or serving areas to ensure safe and sanitary food-handling practices.
  • Led routine health inspections with State Health Department Inspectors.
Cashier Jun 2010Sep 2011 McDonalds Victorville, Ca
  • Monitor checkout stations to ensure that they have adequate cash available and that they are staffed appropriately.
  • Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans.
  • Assist customers by providing information and resolving their complaints.
Education
High School Diploma: General Education Jun 2009 Granite Hills High School Apple Valley, Ca
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Resume Details

This is a real resume for a Guest Experience Champion in Victorville, California with experience working for such companies as Holiday Inn Express And Suites, Mcdonalds. This is one of the hundreds of Guest Experience Champion resumes available on our site for free. Use these resumes as templates to get help creating the best Guest Experience Champion resume.

Previous Companies:

  • Holiday Inn Express and Suites
  • McDonalds

Previous Job Positions:

  • Guest Experience Champion
  • Front Desk Agent
  • Breakfast Attendant
  • Cashier

Schools:

  • Granite Hills High School

Level of Education:

  • High School Diploma

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