Doubletree by Hilton Las Vegas Airport - Group Sales Manager Resume Example

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Claire Diaz
Professional Summary

Accomplished and energetic Group Sales Manager with a solid history of achievement in Hotel Sales. Motivated leader with strong organizational and prioritization abilities. Areas of expertise include

Hiltons OnQ Front Office system, R&I, OnQ FM, OnQ SM,Delphi, Market Vision, Delphi Crystal Reports for monthly audits onDelphi. 

  • Clerical
  • Active Listening
  • Writing
  • Reading Comprehension
  • Speaking
  • Time Management
  • Computers and Electronics
  • Administration and Management
  • Coordination
  • Judgment and Decision Making
Group Sales Manager 07/2012 to Present
Doubletree by Hilton Las Vegas Airport Las Vegas , NV

Meet with and entertain customers and prospective customers to solicit and respond to leads, by telephone or direct conversations with customers requiring all group accommodations for guest rooms, meeting space and on-site (hotel) catering,

Prepare contracts and Banquet Event Orders to ensure client's needs and requirements are take care of, fully executed and 100%successful.

Assists the Director of Sales in maintaining the Local negotiated accounts, National Corporate negotiated accounts and Airline Crew's account.

Assisting with the preparing and completing of the Sales Incentive Worksheet on the quarterly basis.

Achieved 1st quarter goal 2014-110%- LNA/CNA, Achieved 2nd quarter goal 2014-172%- LNA/CNA

Achieved 3rd quarter goal 2014-109%- LNA/CNA, Achieved 3rd quarter goal 2014-121%-Groups

Achieved 4th quarter goal 2014-196%-Groups

Achieved 1st quarter goal 2015-332%- Groups, Achieved 2nd quarter goal 2015-339%- Groups

Achieved 3rd quarter goal 2015-119%- Groups

Sales Manager 07/2007 to 01/2012
Doubletree by Hilton Las Vegas Airport Las Vegas , NV

Representing  the  hotel by soliciting, responding  and negotiating IBT and group accommodations(10 or more) with or without meeting space and onsite catering, based upon market segment and account files assigned by the Director of Sales and Marketing.

Represent the hotel in significant interactions dealing with customers relative to sales and operational questions, concerns and issues. Negotiate contracts with customers and commission agreements with third party agencies. Initiate the preparation of proposals and contracts to advise prospective customers primarily of the hotel guest rooms, but also meeting space and banquet date, space and rate availability. Develop and quote prices for the same.

Achieved 1st Trimester goal 2009 – 285% - SMERF,  Achieved 1st Trimester goal 2010 –171% - SMERF Achieved 2nd Trimester goal 2010 – 121% - BTS, Achieved 3rd Trimester goal 2010 – 142% - BTS, Achieved 3rdTrimester goal 2010 – 112% - SMERF, Achieved 1st Trimester goal 2011– 134% - BTS, Achieved 3rd Trimester goal 2011 – 119% - BTS

Lead Front Desk Supervisor 05/2006 to 07/2007
Doubletree by Hilton Las Vegas Airport Las Vegas , NV
Provide leadership and guidance to front desk staff during the assigned shift to ensure consistent quality service.  Fulfill“Manager on Duty” responsibilities as needed. Employ creative management skills to solve guest and team member problems. Supervise Guest service agents, resolve guest concerns, and handle emergencies and other challenges that may occur during the assigned shift. Resolve Guest complaints from “Hilton Guest Assistance” in a timely manner. Communicate effectively both verbally and in writing to provide clear direction to staff.
Front Desk Supervisor 03/2005 to 05/2006
Hilton Walt Disney World Resort Orlando , Fl

Provide direction and management as a supervisor of Guest Service Agents, along with performing GSA duties, ensuring Hilton's high standards of quality.  In addition to communicate successfully both verbally and in writing to provide clear direction to GSA's.  Most important,conducting through research to develop the most efficient solutions and negotiate results for field guest complaints.

Guest Service Representative 02/2003 to 03/2005
Embassy Suites Orlando North Altamonte Springs, FL

Responsible for ensuring 100% guest service satisfaction while staying at the hotel.  Experienced on the System 21/On Q program. Duties include check in, check outs, and working closely with the other departments in the daily operations.  Excellent in problem solving and cash handling experience.

Corporate Sales Manager 05/2002 to 01/2003
Radission Plaza Hotel Orlando, FL

Increased and maintained national transient accounts, local transient and local corporate groups. Responsible for negotiating national corporate RFP's, consortia contracts and local corporate groups. Planned quarterly appreciation luncheons for the top 50 producing clients, and presented speeches on updated information on the hotel. Responsible for advertising to all transient markets which include local, national corporate and consortia/mega agencies.  Created quarterly newsletter and additional flyers for special promotions. Member of the CFBTA.

Hilton Sales College - Dallas , TX
Associate of Arts: Hotel/Motel Management May 1992 Valencia College West Campus - Orlando, FL

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About this resume

Group Sales Manager FROM Henderson , Nevada RESUME

This is a resume for a Group Sales Manager in Henderson, Nevada with experience working for such companies as Doubletree by Hilton Las Vegas Airport and Doubletree by Hilton Las Vegas Airport. The grade for this resume is 0 and is one of hundreds of Group Sales Manager resumes available on our site for free. Use these resumes as templates to get help creating the best Group Sales Manager resume.

School Attended
Hilton Sales College