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United States Department Of Housing And Urban Development - Grant Analyst & Management Intern Resume Example

Zoey Brooks
XXX XXXXX XX , Newark, NJ 07108
Professional Financial ConsultantConsumer and Small Business banking specialist within the corporate call center and branch environments; working knowledge of FHA/VA, GNMA/GNMC collections, processing, and home retention programs, HELOC, and best practices for improved consumer relations; Over 15 years customer service experience with aggressive sales in a highly competitive environment; Firm understanding of federal housing regulations and programs; Default collections and processing
United States Department of Housing and Urban Development Atlanta, GA Grant Analyst & Management Intern Apr 2005May 2006
  • Rotational department post:.
  • Single and Multi-Family Housing; Foreclosed homes field Inspections; Non-Profit Grants Proposal Review Team.
Bank of America Union, NJ Sales & Service Specialist May 2014Aug 2014
  • Utilizes banking policy and procedure to manage personal and small business account maintenance.
  • Process cash and check deposits with accuracy and integrity in accordance with federal law.
  • Researches and prepares documentation in response to consumer dissatisfaction and escalates to appropriate channels.
  • Balance system activity and deposit checks via electronic scanners; reconcile deposits to system totals.
Bank of America Senior Mortgage Collections Specialist Jan 2011May 2013
  • Post loan-level transaction requests including initial escrow, special deposits, corporate advance repayments and non-cash payment transactions Process, and reconcile ACH payment transactions while documenting loan history, and responding to customer, investor, or other 3rd party inquiries in a fast-paced call center environment Research account ledger documentation and communicate with customer relationship managers Interview customers and process financial review analysis to determine eligibility for structured repayment programs, payment forbearance, or other home retention programs Consistently comply with all federal guidelines for default loan collection and processing.
Bank of America Customer Marketing Associate Aug 2010Jan 2011
  • Successfully marketed financial products and services to deepen client relationships in an incentive-based environment Coordinate with clients to obtain missing or corrected information for payments wired via electronic branch feeds Facilitate advisement of receipt of checks for accounts in default; post payments per default department's instructions Interviewed and processed consumer credit line increase & decrease requests, balance transfers, and credit funded direct deposit transactions upwards of 90K with accuracy and integrity Able to surpass targeted goals in high-volume corporate call center.
United States Department of Commerce Community Partnership Assistant May 2009Aug 2010
  • Census 2010) Examined ratings, researched population information, and analyzed programming features to ensure distribution plans are effective and strategic Planned and organized door-to-door public housing canvassing operations, co-supervising 13 team members on community outreach initiatives Identified specified partnership initiatives aimed to provide a consistent, concise message to non-profit directors, faith based leaders, and community leaders Professional Development and Training Bank of America Web Based Training Understanding HARP, HAMP, and RESPA, 2013 Fair Lending Practices, 2013 Business Acumen and Treatment of High Value Clients, 2013 TCPA 2014 Regulation Z- Truth in Lending Act 2012, 2013 Regulation B- Equal Credit Opportunity 2013, 2014 Commercial Loan Modifications and You 2012, 2013 Volunteerism Everybody Wins! Reading Mentorship via Bank of America.
Newark Charter Schools Jan 2011Jan 2012
  • Weekly 1-hr reading sessions that encourage love of reading.
  • Non-instruction, leisure reading provides one-on-one attention for children.
  • Volunteers matriculate with students throughout the entire school year to encourage bond.
Clark Atlanta University Atlanta, GA Bachelor of Arts: History Dec 2006 History Dean's List Honoree Fall 2006, Spring 2004 GPA: 3.25
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This is a real resume for a Grant Analyst & Management Intern in Newark, New Jersey with experience working for such companies as United States Department Of Housing And Urban Development, Bank Of America, United States Department Of Commerce. This is one of the hundreds of Grant Analyst & Management Intern resumes available on our site for free. Use these resumes as templates to get help creating the best Grant Analyst & Management Intern resume.

Previous Companies:

  • United States Department of Housing and Urban Development
  • Bank of America
  • United States Department of Commerce

Previous Job Positions:

  • Grant Analyst & Management Intern
  • Sales & Service Specialist
  • Senior Mortgage Collections Specialist
  • Customer Marketing Associate
  • Community Partnership Assistant


  • Clark Atlanta University

Level of Education:

  • Bachelor of Arts

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