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The Fresh Market - Gift Center Specialist Resume Example

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Sofia Cox
XXXX XXX XX XXXX, Chapel Hill,NC 27516
Professional Summary

Goal-oriented Department Manager, dedicated to high levels of customer satisfaction and meeting aggressive business goals. Floral Designer and Merchandiser with specialized knowledge in Grocery Retail Management and Gift Retail Management..

  • Customer and Personal Service
  • Sales and Marketing
  • Administration and Management
  • Floral Designer
  • Active Listening
  • Critical Thinking
  • Service Orientation
  • Monitoring
  • Social Perceptiveness
  • Education and Training
  • Time Management
  • Complex Problem Solving
  • Instructing
  • Judgment and Decision Making
  • Persuasion
  • Negotiation
  • Mathematics
  • Reading Comprehension
  • Public Safety and Security
  • Production and Processing
  • Computers 
Gift Center Specialist: Jul 2007Aug 2011 The Fresh Market: Chapel Hill, NC Ordered and stocked gift center products, such as cards, candles garden items, gift,  housewares, floral, outdoor supplies, and health and beauty items.  Created displays and applied proper signage. Created floral designs for special orders and for the department.  Educated customers about the product and used selling points to promote sales.  Conducted quarterly inventories and maintained the department by rotating stock.  Applied markdowns and kept the area clean. Assisted management team where departments were in need of help.  Maintained financial reports.  Operated a cash register.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
  • Solicit sales of new or additional services or products.
  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Determine charges for services requested, and arrange for billing.
Floral Manager: Dec 1988Nov 2001 Harris Teeter: Fayetteville and Chapel Hill, NC Ordered for the floral department and stocked the department.  Created displays and set the department for ads and sales.  Assisted customers with purchases.  Conducted monthly inventories and tracked sales and profits.  Operated a cash register and created floral designs and gift baskets.  
  • Examine products purchased for resale or received for storage to assess the condition of each product or item..
  • Review inventory and sales records to prepare reports for management and budget departments.
  • Examine products purchased for resale or received for storage to assess the condition of each product or item.
  • Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business.
  • Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
  • Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
  • Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
  • Inventory stock and reorder when inventory drops to a specified level.
  • Instruct staff on how to handle difficult and complicated sales.
  • Estimate consumer demand and determine the types and amounts of goods to be sold.
  • Formulate pricing policies for merchandise, according to profitability requirements.
  • Assign employees to specific duties.
  • Keep records of purchases, sales, and requisitions.
  • Enforce safety, health, and security rules.
  • Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.
Associate of Applied Science: General studies, horticulture, May 1985 Fayetteville Technical Community College, Fayetteville, NC
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Resume Details

This is a real resume for a Gift Center Specialist in Chapel Hill, North Carolina with experience working for such companies as The Fresh Market, Harris Teeter. This is one of the hundreds of Gift Center Specialist resumes available on our site for free. Use these resumes as templates to get help creating the best Gift Center Specialist resume.

Previous Companies:

  • The Fresh Market
  • Harris Teeter

Previous Job Positions:

  • Gift Center Specialist
  • Floral Manager


  • Fayetteville Technical Community College

Level of Education:

  • Associate of Applied Science

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