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Newman Management - General Manager Operations Resume Example

Isabella Reed
Professional Summary

Accomplished and energetic manager with a solid history of achievement in the collections industry. Motivated leader with strong organizational and prioritization abilities. Areas of expertise include operations management, collections and achieving results well above expectations.

  • Administration and Management
  • Personnel and Human Resources
  • Critical Thinking
  • Complex Problem Solving
  • Judgment and Decision Making
  • Time Management
  • Operations Analysis
  • Sales and Marketing
  • Management of Financial Resources
  • Operation Monitoring
  • Operation and Control
  • Talent Assessment And Development
  • Performance Optimization
  • Expert Negotiator
  • Multi unit Management
  • Business Process Design
Newman Management, Inc Houston, TX General Manager Operations Apr 2000Present Primary duties are to oversee the day to day operations of company /Large Balance Commercial Collector. Manage Collections, sales and administration staff, as well as recruit train & develop. Developed all policies and procedures both on the production and administrative side. Managed and negotiated all third party vendor relationships, full p&l responsibility.  Increased profitability year in and year out even with a decline in new client sales. Managed staff of 60 while personally generating 60-70% of fee revenue for the company.
Receivable Asset Management Co San Diego, CA Commercial Collector/Collection Manager Mar 1998Apr 2000 Recruited to join the company as a commercial collector.  Exceeded all recovery quotas assigned and was promoted to collection manager and continued to be the top collector company wide, while increasing collections each and every month.
Milliken & Michaels New Orleans, LA Commercial Collector Aug 1996Mar 1998 Recruited to join the fastest growing commercial collection agency at the time. Began as small balance collector and was promoted through the balance catagories to become a large balance collector in less than 9 months.  Consistantly exceeded fee quotas each and every month. Received numerous awards for collector of the month, highest yield as well as numerous other production accolades.
GC Services Houston, TX Regional Collection Center Manager Aug 1989Jan 1996 Began career as a collector, then after consistently achieving quotas was accepted into the management training program and was promoted throughout the ranks, supervisor, assistant manager, collection manager and ultimate Regional Collection Center Manager. Consistently exceeded both fee quota and contibutory profit quotas while improving liquidation on wide array of clients, all while ensuring proper staffing levels and maintaining proper expense control.  Additonally developed numerous employees into becoming productive management personnel.
Meramac Community College St Louis, MO general business, managment and marketing courses
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Resume Details

This is a real resume for a General Manager Operations in Houston, Texas with experience working for such companies as Newman Management, Inc, Receivable Asset Management Co. This is one of the hundreds of General Manager Operations resumes available on our site for free. Use these resumes as templates to get help creating the best General Manager Operations resume.

Previous Companies:

  • Newman Management
  • Inc
  • Receivable Asset Management Co

Previous Job Positions:

  • General Manager Operations
  • Commercial Collector
  • Collection Manager
  • Regional Collection Center Manager


  • Meramac Community College

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