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TMX Finance TitleMax Of Nevada - General Manager Resume Example

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Olivia Sanchez
XXXXX XXXXXXXX XXXXXXX XX, LAS VEGAS, NV 89148
Ph: XXXXXXXXXX
XXXXXXXXXXXXXXXXXXXXXXXXX
Professional Summary


Accomplished and energetic Manager with a solid history of achievement in Business Management. Motivated leader with strong organizational and prioritization abilities. Areas of expertise include Financing, Commission Sales and Customer Service.

Goal-oriented Supervisor dedicated to high levels of customer satisfaction and meeting aggressive business goals. Reliable and responsible with specialized knowledge in customer service and sales.

Dedicated Professional with over 10 years of experience combining management and customer service expertise in office, call centers and retail. Looking for a position in Management in a fast growth company.

Skills
  • Administration and Management
  • Judgment and Decision Making
  • Monitoring
  • Mathematics
  • Active Learning
  • Personnel and Human Resources
  • Education and Training
  • Communications and Media
  • Management of Financial Resources
  • Production and Processing
  • Sales and Marketing
  • Operation Monitoring
  • Operation and Control
  • Troubleshooting
  • Critical Thinking
  • Time Management
  • Active Learning
  • Persuasion
  • Learning Strategies
  • Complex Problem Solving
  • Computers and Electronics
  • Economics and Accounting
  • Speaking
  • Customer and Personal Service
  • Instructing
  • Coordination
  • Negotiation
  • Systems Evaluation
  • Telecommunications
  • Production and Processing
  • Foreign Language 
Experience
GENERAL MANAGER Sep 2012Jun 2015 TMX Finance- TitleMax Of Nevada LAS VEGAS, NV Overall operations of running a fast paced high volume store:
  • Perform payroll functions, such as maintaining timekeeping information and processing and submitting payroll.
  • Collect and deposit money into accounts, disburse funds from cash accounts to pay bills or invoices, keep records of collections and disbursements, and ensure accounts are balanced.
  • Create, maintain, and enter information into databases.
  • Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material.
  • Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.
  • Complete forms in accordance with company procedures.
  • Maintain scheduling and event calendars.
  • Compose, type, and distribute meeting notes, routine correspondence, or reports, such as presentations or expense, statistical, or monthly reports.
  • Establish work procedures or schedules and keep track of the daily work of clerical staff.
  • Train and assist staff with computer usage.
  • Provided loans on titles of vehicles
  • Opened and closed accounts 
  • Interviewed and hired new employees.
  • Processed customers payments, repayment plans, voids
  • Delegated and supervised employees shifts
  • Led and helped develop employees skills
  • Provided excellent customer service
  • Employee training, evaluations, promotions and recruiting
  • Set monthly goals for the store 
  • Banking responsibilities
  • Opening and closing of store
  • Success in high growth results and meeting and exceeding store goals
  • Marketing and growing the store, as well as making sure repeat business was completely satisfied. 
  • Appraised vehicles conditions, provided financial loans based on those conditions and values. 
  • Collections
ASSISTANT STORE MANAGER May 2011Aug 2012 Johnston & Murphy- Premium Shoe Brand LAS VEGAS, NV
  • Plan and coordinate advertising campaigns and sales promotions, and prepare merchandise displays and advertising copy.
  • Up-selling and meeting sales and growth goals 
  • Experienced in high volume commission sales 
  • Creating visual displays
  • Inventory management
  • Monitoring sales activities
  • Assisted in managing the #1 high volume store in the Country
  • Personally appeared on the Company's Monthly Newsletter in the Top 10 Sales/Metrics Performers in the Country, 8 months in a row, & #1 twice
  • Got recognized  many times for outstanding customer service with personal letters from customers sent to the Regional Managers and Presidents of the Company. 
Retail Salesperson Nov 2009Apr 2011 Kenneth Cole LAS VEGAS, NV
  • Manage projects or contribute to committee or team work.
  • Commission sales in high volume store
  • Providing excellent customer service, processing transactions, up-selling
  • Meeting goals, merchandising and visual displays, working in a fast paced environment, as a team as well as individually.  
  • Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
  • Greet customers and ascertain what each customer wants or needs.
  • Describe merchandise and explain use, operation, and care of merchandise to customers.
  • Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
  • Answer questions regarding the store and its merchandise.
  • Compute sales prices, total purchases and receive and process cash or credit payment.
  • Help customers try on or fit merchandise.
  • Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
  • Maintain records related to sales.
  • Place special orders or call other stores to find desired items.
  • Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.
  • Watch for and recognize security risks and thefts, and know how to prevent or handle these situations.
  • Ticket, arrange and display merchandise to promote sales.
  • Bag or package purchases, and wrap gifts.
Customer Relations/Loss Prevention Apr 2008Oct 2009 Fry's Electronics LAS VEGAS, NV
  • Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.
  • Schedule and confirm appointments for clients, customers, or supervisors.
  • Provide services to customers, such as order placement or account information.
  • Review work done by others to check for correct spelling and grammar, ensure that company format policies are followed, and recommend revisions.
  • Opening customer accounts, processed transactions & returns
  • Checked in all personal electronics 
  • Checked all receipts and merchandise orders to ensure accurate sales. 
  • Coordinate with risk management, human resources, or other departments to assist in company programs, investigations, or training.
  • Identify and report safety concerns to maintain a safe shopping and working environment.
  • Implement or monitor processes to reduce property or financial losses.
  • Monitor compliance with standard operating procedures for loss prevention, physical security, or risk management.
Customer Service Sep 2007Mar 2008 CVS Pharmacy LAS VEGAS, NV
  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
  • Customer service, Processed transactions, issued receipts, refunds, credits and change due to customers
  • Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
  • Answer customers' questions, and provide information on procedures or policies.
  • Monitor checkout stations to ensure that they have adequate cash available and that they are staffed appropriately.
  • Stock shelves, and mark prices on shelves and items.
  • Bag, box, wrap, or gift-wrap merchandise, and prepare packages for shipment.
  • Compute and record totals of transactions.
Education
High School Diploma Jun 2008 Durango High School LAS VEGAS, NV
Languages
English, Spanish, Romanian
Awards

Store Of The Year Award for Top Growth
Awarded for Outstanding Performance - General Manager- 2014- TMX Finance 
Awarded for Most Recoveries for the year as Store Manager- 2013- TMX Finance
Awarded for World Class Customer Service- 2011 by Johnston & Murphy
Top Performer- Sales/Metrics 8 months in a row in the Top 10, Twice as #1 - 2011-2012 by Johnston & Murphy

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Resume Details

This is a real resume for a General Manager in LAS VEGAS, Nevada with experience working for such companies as Tmx Finance Titlemax Of Nevada, Johnston & Murphy Premium Shoe Brand, Kenneth Cole. This is one of the hundreds of General Manager resumes available on our site for free. Use these resumes as templates to get help creating the best General Manager resume.

Previous Companies:

  • TMX Finance TitleMax Of Nevada
  • Johnston & Murphy Premium Shoe Brand
  • Kenneth Cole

Previous Job Positions:

  • General Manager
  • ASSISTANT STORE MANAGER
  • Retail Salesperson
  • Customer Relations
  • Loss Prevention

Schools:

  • Durango High School

Level of Education:

  • High School Diploma

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