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Subway - General Manager Resume Example

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Oliver Martinez
XXX XXXX XXXXX XXX
Winter Haven, FL 33881
Ph: XXXXXXXXXXXX
XXXXXXXXXXXXXXXXXXXXXXX
Professional Summary

Service-oriented Restaurant Manager with over 30 year background in Fast Food and Hotel F&B.  Excellent communication and time management skills. Handles tasks with accuracy and efficiency.

Looking for a position as Manager in a fast growth company.

Skills
  • Administration and Management
  • Active Listening
  • Personnel and Human Resources
  • Customer and Personal Service
  • Social Perceptiveness
  • Complex Problem Solving
  • Judgment and Decision Making
  • Time Management
  • Food Production
Experience
General Manager Dec 2010Present Subway Winter Haven, Fl
  • Explain goals, policies, or procedures to staff members.
  • Speak with patrons to ensure satisfaction with food and service, to respond to complaints, or to make conversation.
  • Operate cash registers to accept payments for food and beverages.
  • Maintain contact with kitchen staff, management, serving staff, and customers to ensure that dining details are handled properly and customers' concerns are addressed.
  • Supervise and coordinate activities of dining room staff to ensure that patrons receive prompt and courteous service.
  • Inspect restrooms for cleanliness and availability of supplies and clean restrooms when necessary.
  • Order or requisition supplies and equipment for tables and serving stations.
  • Assist with preparing and serving food and beverages.
  • Hire, train, and supervise food and beverage service staff.
  • Prepare cash receipts after establishments close, and make bank deposits.
  • Prepare staff work schedules.
F&B Manager Jun 2007Nov 2010 Coronado Resorts/WDW Lake Buena Vista, Fl
  • Oversee activities directly related to making products or providing services.
  • Monitor compliance with health and fire regulations regarding food preparation and serving, and building maintenance in lodging and dining facilities.
  • Monitor employee and patron activities to ensure liquor regulations are obeyed.
  • Greet guests, escort them to their seats, and present them with menus and wine lists.
  • Monitor food preparation methods, portion sizes, and garnishing and presentation of food to ensure that food is prepared and presented in an acceptable manner.
  • Count money and make bank deposits.
  • Investigate and resolve complaints regarding food quality, service, or accommodations.
  • Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity.
  • Maintain food and equipment inventories, and keep inventory records.
  • Schedule staff hours and assign duties.
  • Establish standards for personnel performance and customer service.
  • Perform some food preparation or service tasks such as cooking, clearing tables, and serving food and drinks when necessary.
  • Organize and direct worker training programs, resolve personnel problems, hire new staff, and evaluate employee performance in dining and lodging facilities.
General Manager Feb 2004Jun 2007 Taco Bell Lake Wales, Fl
  • Monitor compliance with health and fire regulations regarding food preparation and serving, and building maintenance in lodging and dining facilities.
  • Monitor food preparation methods, portion sizes, and garnishing and presentation of food to ensure that food is prepared and presented in an acceptable manner.
  • Investigate and resolve complaints regarding food quality, service, or accommodations.
  • Count money and make bank deposits.
  • Coordinate assignments of cooking personnel to ensure economical use of food and timely preparation.
  • Monitor budgets and payroll records, and review financial transactions to ensure that expenditures are authorized and budgeted.
  • Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity.
  • Maintain food and equipment inventories, and keep inventory records.
  • Schedule staff hours and assign duties.
  • Establish standards for personnel performance and customer service.
  • Perform some food preparation or service tasks such as cooking, clearing tables, and serving food and drinks when necessary.
  • Order and purchase equipment and supplies.
  • Review work procedures and operational problems to determine ways to improve service, performance, or safety.
  • Assess staffing needs, and recruit staff using methods such as newspaper advertisements or attendance at job fairs.
F&B Manager Apr 2002Feb 2004 Nickelodeon Family Suites Orlando, Fl
  • Monitor compliance with health and fire regulations regarding food preparation and serving, and building maintenance in lodging and dining facilities.
  • Monitor employee and patron activities to ensure liquor regulations are obeyed.
  • Count money and make bank deposits.
  • Investigate and resolve complaints regarding food quality, service, or accommodations.
  • Maintain food and equipment inventories, and keep inventory records.
  • Schedule staff hours and assign duties.
  • Establish standards for personnel performance and customer service.
  • Perform some food preparation or service tasks such as cooking, clearing tables, and serving food and drinks when necessary.
  • Keep records required by government agencies regarding sanitation, and food subsidies when appropriate.
  • Organize and direct worker training programs, resolve personnel problems, hire new staff, and evaluate employee performance in dining and lodging facilities.
  • Review work procedures and operational problems to determine ways to improve service, performance, or safety.
  • Assess staffing needs, and recruit staff using methods such as newspaper advertisements or attendance at job fairs.
Education
Bachelor of Arts: Hotel and Restaurant Management Glendale, Ar Glendale College Apr 1986
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Resume Details

This is a real resume for a General Manager in Winter Haven, Florida with experience working for such companies as Subway, Coronado Resorts, Wdw. This is one of the hundreds of General Manager resumes available on our site for free. Use these resumes as templates to get help creating the best General Manager resume.

Previous Companies:

  • Subway
  • Coronado Resorts
  • WDW

Previous Job Positions:

  • General Manager
  • F&B Manager

Schools:

  • Glendale College

Level of Education:

  • Bachelor of Arts

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