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Seabreeze Beach Resort - General Manager Resume Example

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Jackson Thompson
XXXX XXXXXXX XXX, Brownsville, TX 78520
Ph: XXXXXXXXXXXX
XXXXXXXXXXXXXXXXXXXXXXXXXX
Professional Summary

Accomplished and energetic [General Manager] with a solid history of achievement in [Condo Rental]. Motivated leader with strong organizational and prioritization abilities. Areas of expertise include [computer skills], [Customer Service] and [Accounting].

Skills
  • Customer and Personal Service
  • Service Orientation
  • English -Spanish Language
  • Critical Thinking
  • Writing
  • Reading Comprehension
  • Coordination
  • Time Management
  • Negotiation
  • Active Learning
  • Monitoring
  • Complex Problem Solving
  • Judgment and Decision Making
  • Instructing
  • Computers and Electronics
  • Management of Personnel Resources
  • Administration and Management
  • Systems Evaluation
Experience
General Manager Jan 2002Jun 2015 Seabreeze Beach Resort South Padre, TX
  • Evaluate the performance of vendors,contract,employees, inside private condominiums to ensure quality and cost efficiency.
  • Explain goals ,policies,or procedures to staff, vendors, homeowners.
  • Monitor rental operations, accounting, bank deposits, balance monthly rents for every condo to pay out money to homeowners
  • Plan and implement changes to service offerings to meet rentals increase
for homeowners rental revenue per condo by month and year
  • Produce and Review financial homeowners statements on a monthly basis
  • Produce rental revenue monthly reports, sales graphs
  • Balance monthly rental revenue sales
  • Plan and implement sales promotions or other marketing strategies and activities for rental operations
  • Purchase condo inventories supplies, order office supplies, housekeeping supplies, maintenance supplies.
  • Schedule employees to work,
  • Complete and maintain records such as tax documents,tracking vendors bills, or private file homeowners documents
  • Conduct market research and analyze in rental industries
  • Direct and supervise employees 
  • Prepare payroll for all employees
  • Scan all vendors bills to accounted
  • Work with CPU offices
  • Resolve any issues with bank accounts
  • Identify skills development needs for employees
  •  Negotiate rental contract for guest
  • Respond to customer and homeowners complaints legal inquiries payments negotiations or other matters
  • Offer counseling for employees on work related issues and personal
  • Computer skills, excel, word document, Scanning programs,Rental Network System
  • Bilingual (English-Spanish) read and write
  • Multitasking
  • Attended costumer service seminars
  • CPR Training
  • Phone skills
Housekeeping Supervisor Jan 1993Jan 2002 Seabreeze Beach Resort South Padre Island, TX
  • Forecast necessary levels of staffing and stock at different times to facilitate effective scheduling and ordering.

  • Recommend or arrange for additional services, such as painting, repair work, renovations, and the replacement of furnishings and equipment.

  • Evaluate employee performance and recommend personnel actions such as promotions, transfers, and dismissals.
  • Perform grounds maintenance clean up, common areas ,storage ,inside of condos
  • Issue supplies and equipment to workers.
  • Select the most suitable cleaning materials for different types of linens, furniture, flooring, and surfaces.
  • Recommend changes that could improve service and increase operational efficiency.
  • Prepare reports on activity, personnel, and information such as occupancy, hours worked, facility usage, work performed, and departmental expenses.
  • Select and order or purchase new equipment, supplies, or furnishings.
  • Inventory stock to ensure that supplies and equipment are available in adequate amounts.
  • Instruct staff in work policies and procedures, and the use and maintenance of equipment.
  • Supervise in-house services such as laundries, maintenance and repairs
  • Inspect and evaluate the physical condition of facilities to determine the type of work required.
  • Investigate complaints about service and equipment, and take corrective action.
  • Establish and implement operational standards and procedures for the departments supervised.
  • Confer with staff to resolve performance and personnel problems, and to discuss company policies.
  • Perform or assist with cleaning duties as necessary.
  • Inspect work performed to ensure that it meets specifications and established standards.
  • Coordinate activities with other departments to ensure that services are provided in an efficient and timely manner.
  • Plan and prepare employee work schedules.
  • Advise managers, desk clerks, or admitting personnel of rooms ready for occupancy.
Secertary-cement pile monitor Oct 1992Jan 1993 Missouri Engineering Company Brownsville, TX
  • Order cement trucks enough supplies by the day to finish product
  • Monitor by a TV screen cement flow thru plastic pipes under ground
  • Monitor 40 feet pilers under ground
  • Secretary assistance for Engineer supervisor
  • Assist Reading blue prints
  • Work in a construction company all men
  • work under pressure
  • Multitasking
Cashier-Stocker Jan 1990Oct 1992 7-Eleven Stores South Padre Island, TX
  • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
  • Review merchandise orders examining for defective, and approving or disapproving merchandise
  • Confer with vendors by telephone or in person to place orders or cancel 
  • Attend cash register
  • Price and Stock merchandise
  • Maintain floor area clean
  • Multitasking
  • Measure gas on tanks
  • Customer service
  • Bilingual( Spanish- English)
Security Officer Mar 1988Apr 1990 Fort Knox Security Company South Padre Island, TX
  • Provide security by patrolling interior and exterior hotel and condominiums 

  • Enforce house rules of behavior and warn persons not to disturb other guest and to follow condo procedure.
  • Maintain peace on condo or hotel facility
  • Report need for police or medical assistance to sheriff's office.
  • Stop people from entering private property
  • Provide daily reports of shift activities
Deli- Cashier Sep 1985Oct 1988 Winn Dixie Grocery Stores Greensburg, IN
  • Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
  • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
  • Cash register charging merchandise and collecting money
  • Stocking merchandise
  • Pricing merchandise
  • Attending deli department cooking fast foods
  • Renting movie videos
Education
GED May 1982 Haines City High School Florida, FL
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Resume Details

This is a real resume for a General Manager in Brownsville, Texas with experience working for such companies as Seabreeze Beach Resort, Missouri Engineering Company, 7 Eleven Stores. This is one of the hundreds of General Manager resumes available on our site for free. Use these resumes as templates to get help creating the best General Manager resume.

Previous Companies:

  • Seabreeze Beach Resort
  • Missouri Engineering Company
  • 7 Eleven Stores

Previous Job Positions:

  • General Manager
  • Housekeeping Supervisor
  • Secertary cement pile monitor
  • Cashier Stocker
  • Security Officer

Schools:

  • Haines City High School

Level of Education:

  • GED

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