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Quincy Inn & Suites - General Manager Resume Example

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Ellie Russell
XXXX XXXXX XXXX XXX XXX XXX, Quincy, IL 62301
Ph: XXXXXXXXXXXX
XXXXXXXXXXXXXXXXXXXX
Professional Summary:

Service-oriented General Manager with 12 years background in Hosptality. Core competencies include Communications, Leadership and People-Management as well as excellent communication and time management skills. Handles tasks with accuracy and efficiency.

Skills:
  • Social Perceptiveness
  • Clerical
  • Speaking
  • Active Listening
  • Administration and Management
  • Coordination
  • Mathematics
  • Monitoring
  • Persuasion
  • Judgment and Decision Making
  • Time Management
  • Sales and Marketing
  • Negotiation
  • Instructing
  • Personnel and Human Resources
  • Operation and Control
  • Troubleshooting
Experience:
General Manager Apr 2006Present Quincy Inn & Suites Quincy, IL
  • Manage staff, preparing work schedules and assigning specific duties.
  • Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes.
  • Inspect guest rooms, public areas, and grounds for cleanliness and appearance.
  • Greet and register guests.
  • Answer inquiries pertaining to hotel policies and services, and resolve occupants' complaints.
  • Monitor the revenue activity of the hotel or facility.
  • Observe and monitor staff performance to ensure efficient operations and adherence to facility's policies and procedures.
  • Participate in financial activities such as the setting of room rates, the establishment of budgets, and the allocation of funds to departments.
  • Collect payments and record data pertaining to funds and expenditures.
  • Provide assistance to staff members by inspecting rooms, setting tables or doing laundry.
  • Interview and hire applicants.
  • Confer and cooperate with other managers to ensure coordination of hotel activities.
  • Assign duties to workers, and schedule shifts.
  • Show, rent, or assign accommodations.
  • Purchase supplies, and arrange for outside services, such as deliveries, laundry, maintenance and repair, and trash collection.
  • Perform marketing and public relations activities.
  • Clean rugs, carpets, upholstered furniture, and draperies, using vacuum cleaners and shampooers.
  • Request repair services and wait for repair workers to arrive.
  • Assign duties to other staff and give instructions regarding work methods and routines.
  • Check figures, postings, and documents for correct entry, mathematical accuracy, and proper codes.
  • Prepare bank deposits by compiling data from cashiers, verifying and balancing receipts, and sending cash, checks, or other forms of payment to banks.
  • Calculate, prepare, and issue bills, invoices, account statements, and other financial statements according to established procedures.
  • Comply with federal, state, and company policies, procedures, and regulations.
  • Prepare and process payroll information.
  • Reconcile or note and report discrepancies found in records.
  • Prepare purchase orders and expense reports.
  • Match order forms with invoices, and record the necessary information.
  • Perform general office duties such as filing, answering telephones, and handling routine correspondence.
  • Maintain inventory records.
  • Operate typing, adding, calculating, or billing machines.
  • Prepare itemized statements, bills, or invoices and record amounts due for items purchased or services rendered.
  • Keep records of invoices and support documents.
  • Complete and mail bills, contracts, policies, invoices, or checks.
  • Resolve customer complaints or answer customers' questions regarding policies and procedures.
Manager Oct 2000Jan 2004 Fannie Mae Quincy, IL
  • Resolve customer complaints regarding sales and service.
  • Direct and coordinate activities involving sales of manufactured products, services, commodities, or other subjects of sale.
  • Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs.
  • Determine price schedules and discount rates.
  • Direct, coordinate, and review activities in sales and service accounting and recordkeeping, and in receiving and shipping operations.
  • Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
  • Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
  • Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
  • Inventory stock and reorder when inventory drops to a specified level.
  • Keep records of purchases and sales.
  • Assign employees to specific duties.
  • Enforce safety, health, and security rules.
  • Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise.
  • Plan and prepare work schedules and keep records of employees' work schedules and time cards.
  • Review inventory and sales records to prepare reports for management and budget departments.
  • Establish and implement policies, goals, objectives, and procedures for their department.
  • Listen to and resolve customer complaints regarding services, products, or personnel.
Desk Clerk Nov 1996Oct 2000 Super 8 Quincy, IL
  • Greet, register, and assign rooms to guests of hotels or motels.
  • Verify customers' credit, and establish how the customer will pay for the accommodation.
  • Contact housekeeping or maintenance staff when guests report problems.
  • Make and confirm reservations.
  • Keep records of room availability and guests' accounts, manually or using computers.
  • Perform bookkeeping activities, such as balancing accounts and conducting nightly audits.
  • Compute bills, collect payments, and make change for guests.
  • Record guest comments or complaints, referring customers to managers as necessary.
  • Advise housekeeping staff when rooms have been vacated and are ready for cleaning.
  • Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.
  • Prepare for basic food service, such as setting up continental breakfast or coffee and tea supplies.
  • Clean and maintain lobby and common areas, such as restocking supplies and watering plants.
  • Answer inquiries pertaining to hotel policies and services, and resolve occupants' complaints.
  • Prepare required paperwork pertaining to departmental functions.
Education:
None : Business Aug 2010 John Wood Community College Quincy, IL
High School Diploma : General Studies May 1990 Quincy Senior High Quincy, IL
Awards:
Went from Desk Clerk to Management position.
Award for Budget.
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Resume Details

This is a real resume for a General Manager in Quincy, Illinois with experience working for such companies as Quincy Inn & Suites, Fannie Mae, Super 8. This is one of the hundreds of General Manager resumes available on our site for free. Use these resumes as templates to get help creating the best General Manager resume.

Previous Companies:

  • Quincy Inn & Suites
  • Fannie Mae
  • Super 8

Previous Job Positions:

  • General Manager
  • Manager
  • Desk Clerk

Schools:

  • John Wood Community College
  • Quincy Senior High

Level of Education:

  • None
  • High School Diploma

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