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Magnolia Hospitality - General Manager Resume Example

Lucas Martin
XX XXX XXXX, Statesboro, GA 30459
Ph: XXXXXXXXXXXX
XXXXXXXXXXXXXXXXXXX
Professional Summary

Service-oriented manager with 15 years background in Hospitality and Customer Relations. Core competencies include strong leadership, human resource focus and operations management as well as excellent communication and time management skills. Handles tasks with accuracy and efficiency.

Skills

*Facilitator in corporate training programs with within Hyatt focusing on importance of Customer Service and proven ways to provide it *Plan and coordinate all aspects of departmental/property meetings and host meetings

*Create action plans for staff, implementation of new policies and/or services, and special projects including renovations, etc. *Strong organization and communication skills

*Proficient in Microsoft Office and Internet Prospecting

Experience
General Manager Feb 2014Present Magnolia Hospitality/Quality Inn and Suites Statesboro, Ga

Oversee all operations on property including hotel, restaurant, event space and long term lodging management

Responsible for financial management of property including payroll, checking accounts, account payable and receivable, generating revenue and adhering to budget demands

Responsible for all aspects of Human Resources on property from selection to training to managing turnover

Since gaining GM position, increased Revenue for hotel $33,800

Rooms Manager/Assistant General Manager Aug 2008Feb 2014 Magnolia Hospitality/Quality Inn and Suites Statesboro, GA

Oversaw all operations of the hotel within the following areas - Maintenance, Housekeeping, and Front Office

Assisted in creating and managed Main Street Studio - a long term lodging business on property

Front Office Manager/Executive Housekeeper Feb 2002Aug 2008 Hyatt Hotels/Hyatt Regency Savannah Savannah, Ga

As Department Head, oversaw all operations within the Front Office from February 2002 until April 2003 and with Housekeeping from April 2003 until August 2008.

Managed staffs ranging from 10 to 75 members in all aspects including selecting, training, payroll, and disciplinary action.

Handled all types of Customer Relations and Service needs.

As Manager on Duty, handled all aspects of Customer Relations dealing with guest incidents that could lead to liability claims against property.

Assistant Executive Housekeeper/Assistant Front Office Manager Jul 2001Feb 2002 Hyatt Hotels/Grand Hyatt Buckhead Atalnta, GA

Assisted Department Heads in overall operations of departments.

Managed staffs ranging from 10 to 75 members in all aspects including selecting, training, payroll, and disciplinary action.

Handled all types of Customer Relations and Service needs.

Housekeeping Supervisor/Assistant Executive Housekeeper Sep 1999Jul 2001 Hyatt Hotels/Hyatt Regency Atlanta Atlanta, GA

Assisted in operations within the Housekeeping Department on AM and PM shifts as a Supervisor and was quickly promoted to management position as an Assistant Executive Housekeeper.

As a manger oversaw all aspects of operations of Housekeeping Department.

Managed staffs ranging from 120 to 150 members in all aspects including selecting, training, payroll, and disciplinary action.

Education
Bachelor of Science : Hospitality Management May 1999 Georgia Southern Univiersity Statesboro, Ga Minor in Business Administration -
Honor Graduate, Magna Cum Laude
Affiliations
Member of the Statesboro Area - Society for Human Resources Management (SHRM) since January 2013 - Currently a Board Member - Secretary for 2014
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Resume Details

This is a real resume for a General Manager in Statesboro, Georgia with experience working for such companies as Magnolia Hospitality, Quality Inn And Suites, Hyatt Hotels. This is one of the hundreds of General Manager resumes available on our site for free. Use these resumes as templates to get help creating the best General Manager resume.

Previous Companies:

  • Magnolia Hospitality
  • Quality Inn and Suites
  • Hyatt Hotels

Previous Job Positions:

  • General Manager
  • Rooms Manager
  • Assistant General Manager
  • Front Office Manager
  • Executive Housekeeper

Schools:

  • Georgia Southern Univiersity

Level of Education:

  • Bachelor of Science

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