General Manager
01/2013 to
Current
JED Foods dba Dairy Queen of Dobson –
Dobson,
NC
Increase sales significantly by offering legendary hospitality, creating perfect DQ products, maintaining a sparkling clean restaurant, and setting/meeting/exceeding goals.
Develop a confident and capable staff through careful planning, coaching, and staffing techniques.
Create local loyalty by community involvement.
Demonstrate proper food handling techniques and retain strong knowledge for food safety.
Develop confident and willing managers into leaders by empowering them to make and meet goals and own their responsibilities.
Conduct monthly and critical counts in conjunction with maintaining and improving COGS.
Maintain and monitor store inventory levels in a LEAN fashion to reduce theft, waste, and overstock.
Conduct price changes based on RMS/Owner recommendations.
Understand pricing based on location, competition, and economics.
Oversee entire operations to include: maintaining/improving speed of service, holding team members accountable for cash drawers, create and maintain yearly store budget, safe management, constantly meet or exceed QSR, DQ, and company standards.
Assistant Manager
01/2012 to
01/2013
LSR Foods dba Dairy Queen of Greeneville –
Greeneville,
TN
Work with and through GM to accomplish goals.
Assist GM with hiring and training.
Effectively created staffing schedule by forecasting sales, and staffing to the stores labor needs.
Count daily deposits quickly and accurately.
Effectively accomplish multiple tasks daily through time management.
Hold crew members and shift leaders accountable in all categories.
Assist GM in overall operations.
Team Leader
01/2010 to
01/2012
LSR Foods dba Dairy Queen of Greeneville –
Greeneville,
TN
Run efficient shifts through effective communication, delegation, and time management.
Train and coach new team members in all areas of the store, using training resources, coaching, and best practices.
Use basic leadership knowledge to work with and through others to accomplish goals.
Coach team members to read and fill POS orders quickly and efficiently.
Crew Trainer
03/2008 to
01/2010
LSR Foods dba Dairy Queen of Bulls Gap –
Bulls Gap,
TN
Train and coach new and existing team members on how to make DQ products.
Use and refer to crew training materials for product standards, and advanced preparation procedures.
Report to Team Leaders and Assistant Managers on new team member progression, and what further assistance they may need.
Train and coach new and existing team members on how to use POS register, take payments, and basic hospitality standards.
High School Diploma:
May 2010
West Greene High School
-
Mosheim
,
TN
3 Years of Marketing Education - Business Education Award for Academic Excellence
3 Year Member of Marketing Club DECA - Competed at District and State Levels
Member FBLA, FCA, First Priority, Tennis and Football
Completed 2 Pal's Business Excellence Institute Courses
Completed DQ People, Pride, Profit Course
Completed 2 Situational Leadership Courses
Completed DQ Train the Trainer-Restaurant Training Specialist Course
