Il Lugano Hotel - General Manager Resume Example

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Charlotte Murphy
XX XX XXXX XX XXX X , Fort Lauderdale , FL 33305 | (H) XXXXX XXXXXXXX | XXXXXXXXXXXXXXXXXXXXX
Summary
Objective Professional with advanced knowledge of the principles and practice within the industry of hospitality and retail, with experience managing people and complex problems. Have a level of supervisory skills with ability to identify needs, analyze and negotiate, convince, sell and coach other professionals and/ or clients with positive results. Team player committed to high standards to deliver exemplary costumer service. Excellent verbal and written communications skills in English and Spanish
Skills

  • Coordination
  • Customer and Personal Service
  • Critical Thinking
  • Management of Personnel Resources
  • English Language
  • Service Orientation
  • Mathematics
  • Monitoring
  • Sales and Marketing
  • Social Perceptiveness
  • Judgment and Decision Making
  • Negotiation
  • Computers and Electronics
  • Law and Government
  • Foreign Language
Experience
General Manager 08/2014 to Present
Il Lugano Hotel/ Residence Inn Fort Lauderdale I Fort Lauderdale, FL
  • Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
  • Manage staff, preparing work schedules and assigning specific duties.
  • Direct and coordinate organization's financial and budget activities to fund operations, maximize investments, and increase efficiency.
  • Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes.
  • Inspect guest rooms, public areas, and grounds for cleanliness and appearance.
  • Greet and register guests.
  • Answer inquiries pertaining to hotel policies and services, and resolve occupants' complaints.
  • Monitor the revenue activity of the hotel or facility.
  • Perform marketing and public relations activities.
Front Desk Manager 09/2013 to 08/2014
Embassy Suites Hotel Boca Raton, FL
  • Inspect guest rooms, public areas, and grounds for cleanliness and appearance.
  • Greet and register guests.
  • Answer inquiries pertaining to hotel policies and services, and resolve occupants' complaints.
  • Monitor the revenue activity of the hotel or facility.
  • Train staff members.
  • Observe and monitor staff performance to ensure efficient operations and adherence to facility's policies and procedures.
  • Coordinate front-office activities of hotels or motels, and resolve problems.
  • Collect payments and record data pertaining to funds and expenditures.
  • Interview and hire applicants.
  • Show, rent, or assign accommodations.
  • Meet with clients to schedule and plan details of conventions, banquets, receptions and other functions.
  • Book tickets for guests for local tours and attractions.
Night Manager 02/2011 to 10/2013
Brazilian Court Hotel Palm Beach, FL
  • Prepare detailed reports on audit findings.
  • Report to management about asset utilization and audit results, and recommend changes in operations and financial activities.
  • Examine records and interview workers to ensure recording of transactions and compliance with laws and regulations.
  • Direct activities of personnel engaged in filing, recording, compiling and transmitting financial records.
  • Examine inventory to verify journal and ledger entries.
  • Produce up-to-the-minute information, using internal computer systems, to allow management to base decisions on actual, not historical, data.
  • Greet and register guests.
  • Inspect guest rooms, public areas, and grounds for cleanliness and appearance.
  • Answer inquiries pertaining to hotel policies and services, and resolve occupants' complaints.
  • Monitor the revenue activity of the hotel or facility.
  • Assign duties to workers, and schedule shifts.
  • Arrange telephone answering services, deliver mail and packages, or answer questions regarding locations for eating and entertainment.
Night Manager 08/2010 to 08/2011
Wyndham Rio Mar Rio Grande, PR
  • Greet, register, and assign rooms to guests of hotels or motels.
  • Verify customers' credit, and establish how the customer will pay for the accommodation.
  • Contact housekeeping or maintenance staff when guests report problems.
  • Issue room keys and escort instructions to bellhops.
  • Make and confirm reservations.
  • Keep records of room availability and guests' accounts, manually or using computers.
  • Perform bookkeeping activities, such as balancing accounts and conducting nightly audits.
  • Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers.
  • Record guest comments or complaints, referring customers to managers as necessary.
  • Review accounts and charges with guests during the check out process.
  • Deposit guests' valuables in hotel safes or safe-deposit boxes.
  • Plan, schedule or supervise the work of other employees.
  • Arrange tours, taxis, or restaurant reservations for customers.
Guest Service and Concierge Supervisor /Auditor 06/2007 to 04/2010
Hotel El Convento San Juan, PR
  • Make reservations for patrons, such as for dinner, spa treatments, or golf tee times, and obtain tickets to special events.
  • Provide information about local features, such as shopping, dining, nightlife, or recreational destinations.
  • Make travel arrangements for sightseeing or other tours.
  • Receive, store, or deliver luggage or mail.
  • Carry out unusual requests, such as searching for hard-to-find items or arranging for exotic services, such as hot-air balloon rides.
  • Pick up and deliver items or run errands for guests.
  • Provide directions to guests.
  • Plan special events, parties, or meetings, which may include booking musicians or celebrities.
  • Arrange childcare services for guests.
  • Perform office duties on a temporary basis when needed.
  • Arrange for the replacement of items lost by travelers.
  • Clean and tidy hotel lounge.
  • Arrange for the replacement of items lost by travelers.
  • Provide food and beverage services to guests.
Education
B.A: Hotel Management Science Sales & Marketing Culin Jan 2010 Universidad del Este - Carolina, PR
Pastry Confection: Jan 2004 Luis Muñoz Rivera High School - Utuado, PR
Language
Bilingual (Spanish and English

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About this resume

General Manager FROM Fort Lauderdale , Florida RESUME

This is a resume for a General Manager in Fort Lauderdale, Florida with experience working for such companies as Il Lugano Hotel and Residence Inn Fort Lauderdale I. The grade for this resume is 0 and is one of hundreds of General Manager resumes available on our site for free. Use these resumes as templates to get help creating the best General Manager resume.

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School Attended
Universidad del Este