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Delta Air Lines - General Manager Resume Example

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X XXXXXXXXX XXXXX , PELHAM , NY 10803 | (H) XXXXXXXXXXXX | XXXXXXXXXXXXXXXXXXXXXXXXXXXX
Charlotte Murphy
Summary
Experience and expertise in achieving top tier performance and growth through a global visionary perspective and implementation of strategic, innovative ideals. Key leadership qualities include a high level of innovation and creativity to identify and work through roadblocks. Experience includes cross-divisional relationships developed to create and maintain high performing teams that exceed aggressive business goals. Results are achieved through a respected and structured approach to accountability through team involvement and talent acquisition. 
Experience
General Manager 08/2013 to 06/2015
Delta Air Lines Atlanta, GA
  • Oversight of Delta's largest Airport Operations department in Atlanta consisting of 7 concourses, 156 gates and approximately 1,000 flights per day as well as all aircraft movement, fueling and de-ice operations.
  • Developed and implemented strategic and tactical solutions to ensure distinctive customer service levels were met. This included a redevelopment of existing strategies as they related to the tactical execution of operational planning and aircraft movement. 
  • Served as liaison to various divisions including the Operations Control Center, Network Planning and Revenue Management. 
  • Produced high performing teams with a broad acceptance to change to produce an industry leading product. 
  • High level Project Management included development and implementation of the Service Recovery product and Airport Experience Team specific to the Atlanta Worldport Operations. These coupled with oversight of the PSA/Red Coat Program, improved processes for the Customer Service Command Center and overhaul of the Unaccompanied Minor program brought Delta's Net Promoter score to an all time high.
  • Ad-hoc initiatives included development and implementation of multiple test projects to include High Value Customer Boarding, Baggage Assist Boarding, Bag Valet and various employee recognition programs. 
  • Professional Mentor
Station Manager 11/2010 to 08/2013
Delta Air Lines Charleston, SC
  • Oversight of all Delta operations in Charleston SC including Airport Customer Service, contracted ramp and cargo operations, curbside check in and wheelchair services.  
  • Served as liaison to the Department of Aviation, Federal Aviation Administration, Airport Authority and Board of Directors, Boeing and the United States Air Force.
  • Created a top performing station proven by YOY improvements in all performance metrics through a redesign of personnel structure, schedules and procedures.
  • Professional mentor and hiring manager.
  • Created and implemented employee recognition programs.
  • Monitored $3 million budget and reduced cost in areas of over spending to a sum of $411,000.00 in 2011 and 2012.
  • Facility project management included the Charleston Airport Redevelopment project
  • Southeast Region Safety Human Factors Instructor, motivator and leader.
  • Developed a personalized interactive curriculum and train the trainer course to include exercises, projects and critical thinking. Contributed to a 90% reduction in on the job injuries between 2012-2013. 
  • Transition team member supporting Orlando and Ft.Lauderdale airports following representation elections to aid in the alignment of the Delta culture, pay/benefits and work rules.
Performance Leader 02/2008 to 11/2010
Delta Air Lines Los Angeles, CA
  • Oversight of over 500 employees and 75 flight operations per day via the Airport Coordination Center to include aircraft movement and gate planning.
  • Trending analysis specific to operational delays and processes led to creation and implementation of local standard operating procedures.
  • Successfully reducing overtime by more than 60% and alley traffic delays by 345%.
  • Built, organized and managed Delta's largest charter operations proven by $13 million in revenue and $4 million in profit earned in 2010.
  • Managed building maintenance team to achieve facility cost savings of approximately $130,000.00 per year.
  • Facilitated daily meetings with local leadership and business partners for performance reviews, operational challenges and resolution.
  • Contract management specific to facilities, operations, construction and airport management and monthly billing.
  • Professional Mentor
Tower Coordinator 09/2007 to 02/2008
Delta Air Lines La Guardia, NY
  • Controlling of aircraft movement in a confined space, monitoring aircraft and FAA frequencies, handling of Delta Connection Carrier operations.
  • Coordination of service needs, serving as communicator between all departments including de-ice events.
  • Partnership with the Operations Control Center for passenger accommodations, crew tracking, equipment changes, maintenance, and security breaches.
  • Created and implemented new operational procedures to increase daily work production.
Airport Customer Service Lead 04/1996 to 09/2007
Delta Air Lines San Diego, CA
  • Oversight of above wing operations, baggage service, ramp operations, safety and environmental initiatives.
  • Created staffing models and schedules to support a team of 75 employees and 19 flights per day in conjunction with below wing contract partners.
  • Served as Environmental Coordinator responsible for the safety and environmental programs to ensure compliance with Federal and State regulations.
  • Management of proper storage and disposal of Hazardous Materials and Waste, tracking, spill cleanup and reporting, and management of the Asbestos Operations and Management Plan.
Education
Associate of Arts: Trident Technical College - Charleston, SC
Bachelors, Business Administration: Anticipated Completion 2017 Undetermined - Atlanta , GA
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Resume Details

This is a real resume for a General Manager in PELHAM, New York with experience working for such companies as Delta Air Lines. This is one of the hundreds of General Manager resumes available on our site for free. Use these resumes as templates to get help creating the best General Manager resume.

Previous Companies:

  • Delta Air Lines

Previous Job Positions:

  • General Manager
  • Station Manager
  • Performance Leader
  • Tower Coordinator
  • Airport Customer Service Lead

Schools:

  • Trident Technical College
  • Undetermined

Level of Education:

  • Associate of Arts
  • Bachelors, Business Administration

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